What is TeamViewer ONE?
TeamViewer ONE enables lean IT teams to shift from reactive support to proactive device management with a single platform that combines remote access, intelligent automation, experience monitoring, and endpoint management. Fix problems before they create tickets, consolidate tools, and prevent issues from escalating. With built-in security and automation, IT teams can resolve problems faster, support hybrid work confidently, and deliver exceptional digital experiences. AI is transforming IT management, empowering even small teams to deliver enterprise-level impact. By automating repetitive tasks, accelerating diagnostics, and enabling predictive insights.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
94 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer ONE?
Pros
- Respectful
- Acts with Integrity
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Screen Share
Audio Conferencing VoIP
Keyboard Mouse Control
Video Conferencing
Audio Conferencing Call in Bridge
Virtual Whiteboard
Application Share
Instant Messaging
Audio Controls
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Remote Monitoring and Management
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Remote Support
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Enterprise Mobility Management
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TeamViewer ONE Screenshots
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TeamViewer ONE Reviews
Renate Stefania L.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
TeamViewer meetings transcend distance boundaries
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
We just love it since user have a vast display that offers various types of offerings like conversation, calls, or teleconferencing, and they accomplish one's communication goals very good, and it performs an important function in our corporation, unlike other product it has same features but are all contained in one screen.
What is your favorite aspect of this product?
What I enjoyed best about this software was how little I had to do. I would have to provide the password to the technician who was attempting to repair my computer. He took care of the rest. I am fortunate to receive real-time communications from him, informing me of what I had to perform. I could also observe what he's working on my computer when he was repairing it. As a result, I learnt how to solve this myself in the future.
What do you dislike most about this product?
The smartphone app doesn't really display all of the available functions. This renders it tough for new people to utilize. Because there were no training tutorials in the smartphone app, I'm not confident whether I'm losing out with any functionality. Because this isn't widely used yet, I just had to ask prospective clients or teammates to install it first.
What recommendations would you give to someone considering this product?
I strongly recommend people using this software because it's not just user-friendly also dependable. Those interested in using it, though, should first experience the free app before moving towards the premium editions. Paid versions contain many more features than free ones.
Pros
- Efficient Service
- Inspires Innovation
- Respectful
- Client Friendly Policies
Mohit K.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Magnificent Communication Tool
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
I believe that TeamViewer meeting is an excellent communication tool. Currently, we use it in two ways to communicate internally and also for video conferencing with clients, which we can address individually to solve their questions and concerns. Thanks to this communication tool, the level of synchronization in the internal workgroup have increased, which makes our work faster and more efficient. It has also greatly improved our communication with our customers or suppliers with whom we must always keep in touch.
What is your favorite aspect of this product?
It has good video resolution and focus adaptation. Variety in forms of communication( Message, voice messages & writing). It has an excellent capacity of people in a group conference. Perfect for business.
What do you dislike most about this product?
Little connectivity in the app by phone has problems logging in and disconnects.
What recommendations would you give to someone considering this product?
Appropriate use of this tool would be to use it for internal communication in the company or to contact customers. A misuse would be to use it for something personal like communicating with your family or friends. Since I think this tool is for commercial use.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Jesse R.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Feb 2022
Phenomenonal product! Must buy user friendly.
Likeliness to Recommend
What differentiates TeamViewer ONE from other similar products?
It’s features and dashboard is super easy to use and user friendly setup.
What is your favorite aspect of this product?
The ease of remoting into a computer from one of our users on our company account and being able to access the computer shortcuts via the user dashboard.
What do you dislike most about this product?
Not much to dislike really! I can’t complain
What recommendations would you give to someone considering this product?
If you want a super user friendly experience get TeamViewer! We’ve used other programs in the past and so much harder to use.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Unique Features