What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Respectful
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
Service Catalog
End User Support Solutions
Technician Administration
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Multi Device Capability
Integration With IT Tools
Business Application Integration
Systems Management Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix ITSM Screenshots
TeamDynamix ITSM Downloads
TeamDynamix ITSM Videos
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix ITSM Reviews
Scott W.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Dec 2023
Solid webhosted ticketing system
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
It's full featured and more inexpensive than a lot of its competition
What is your favorite aspect of this product?
TDX allows for multi-department ticketing in the same service catalog page for end-users
What do you dislike most about this product?
Asset to contract to vendor relationships aren't easily represented in the system yet.
What recommendations would you give to someone considering this product?
Strongly consider this as a ticketing solution.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Chuck C.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Dec 2023
Implementation and development have been good.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Overall, the features and price point of TDX fits our company very well. The training and implementation have gone very well mainly due to the excellent technical support we have received. This is the third ITSM implemented for me, and this experience ranks high on that list. Our due diligence in researching the different products available paid off well and we are satisfied with our partnership with TDX.
What is your favorite aspect of this product?
Ease of use by the technicians and users has been the biggest topic of discussion.
What do you dislike most about this product?
Knowledge Base is good but doesn't work as easy for the technicians as we had hoped while on a phone call with the customer. We are still developing it to work better for us.
What recommendations would you give to someone considering this product?
Compare TDX against the cost and support of other service software's and it speaks for itself.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Karen B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
The features that we need for the price point.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Our previous solution was too complicated for our needs. TeamDynamix provides the codeless options we need with a very user friendly client portal and support technician UI. Their service desk is very responsive and great to work with.
What is your favorite aspect of this product?
The Service Catalog is easy to set up and manage--99% fewer complaints than previous solution. Can customize request forms and assign to correct support team based on form completion.
What do you dislike most about this product?
Enhancements often referenced but prioritization not clear. Focus is on new product development, like AI. Also, there isn't on-demand training.
What recommendations would you give to someone considering this product?
Our needs and staffing didn't warrant one of the giant solutions. TeamDynamix is perfect for our needs, and we still have plenty to implement.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Vendor's Interest First
- Under Delivered
- Less Friendly Negotiation
