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HootSuite

Talkwalker

Composite Score

7.2 /10

CX Score

7.4 /10

20 Reviews Write a Review

What is Talkwalker?

Talkwalker delivers the social insights that help brands build growth. In a world full of conversations, Talkwalker provides a powerful software platform to uncover, understand and derive the most valuable insights from social, online and conversational data. Talkwalker's listening and analytics tool enables more than 2,000 companies worldwide to protect their brands, measure their impact and gain the key consumer insights that drive purchase decisions.

Company Details

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Awards & Recognition

Talkwalker won the following awards in the Social Media Monitoring & Listening category

Filter By

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

2 Top Rated Features

2023

Talkwalker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Talkwalker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Talkwalker?

7% Negative

3% Neutral

90% Positive

Pros

Trustworthy
Enables Productivity
Continually Improving Product
Respectful

Feature Ratings

Average 82

Crisis Detection & Anomaly Analysis

100

Dashboards and Reporting

Visual Analytics

Social Media Channel Integration Inbound

Competitor Tracking

Publishing

Sentiment Analysis

Collaboration

Audience Segmentation

Visual & Image Recognition

Influencer Identification

Vendor Capability Ratings

Average 80

Quality of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of Customization

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Talkwalker Reviews

Dan P.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Easy to use and great customer service / support!

Likeliness to Recommend

9 /10

What differentiates Talkwalker from other similar products?

Customer service and also knowledge of sales staff

What is your favorite aspect of this product?

AI driven analytics

What do you dislike most about this product?

Nothing - happy with the product overall!

What recommendations would you give to someone considering this product?

Ask lots of questions of the sales team - they're super knowledgeable!

Pros

Reliable
Trustworthy
Caring
Respectful

Atul V.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Deliveres immense amount of value

Likeliness to Recommend

9 /10

What differentiates Talkwalker from other similar products?

Talk walker's ability to dicepher attributes that are relevant to business such identifying pricing aspect or design aspect of product from consumer conversations. I have not seen this feature in other tools.

What is your favorite aspect of this product?

Talkwalker's ability to dicepher attributes that are relevant to business such identifying pricing aspect or design aspect of product from consumer conversations. I have not seen this feature in other tools.

What do you dislike most about this product?

I wish sentiment analysis could have been better and comprehensive.

What recommendations would you give to someone considering this product?

Leverage tagging and rules. Automate your analysis with Talkwalker that will save lot of time.

Pros

Continually Improving Product
Trustworthy
Acts with Integrity
Reliable

Cons

Vendor's Interest First

Ankur R.

Role: Public Sector
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

delight to use and wow your clients with insights

Likeliness to Recommend

10 /10

What differentiates Talkwalker from other similar products?

Control and customisation

What is your favorite aspect of this product?

Boolean filtering, data visualisation

What do you dislike most about this product?

Pricing for individual/independent use

What recommendations would you give to someone considering this product?

Go ahead, use a market research professional to draw insights and add value to clients

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Latest Research

Talkwalker

What is Talkwalker?

Company Details

Need Assistance?

Awards & Recognition

Talkwalker Ratings

77 Likeliness to Recommend

1 Since last award

92 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Talkwalker?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Crisis Detection & Anomaly Analysis Automatic detection of sudden volume spikes or unusual sentiment shifts, powered by AI/ML and semantic analysis.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Visual Analytics Interactive graphical exploratory data analysis through immersive interfaces.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Competitor Tracking Easily view what your competitors are posting on their social media.

Publishing Automatically schedule social media and blog posts in the future.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Visual & Image Recognition Detect brand logos or products in images/videos.

Influencer Identification The ability to identify social media influencers that are talking about your brand.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Talkwalker Reviews

Dan P.

Easy to use and great customer service / support!

Likeliness to Recommend

Pros

Atul V.

Deliveres immense amount of value

Likeliness to Recommend

Pros

Cons

Ankur R.

delight to use and wow your clients with insights

Likeliness to Recommend

Pros

Most Popular Talkwalker Comparisons

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Mention

Schedule Your Call

1
Since last award

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Since last award

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Since last award

Feature Ratings

Crisis Detection & Anomaly Analysis

Dashboards and Reporting

Visual Analytics

Social Media Channel Integration Inbound

Competitor Tracking

Publishing

Sentiment Analysis

Collaboration

Audience Segmentation

Visual & Image Recognition

Influencer Identification

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Ease of Customization

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration