
What is Talkdesk CX Cloud?
With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
2
Since last award
97 Plan to Renew
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Talkdesk CX Cloud?
Pros
- Security Protects
- Respectful
- Client Friendly Policies
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Call Recording
Interactive Voice Response (IVR) and Call Flow Designer
Omnichannel Support
Automatic Call Distribution (ACD)
Regulatory Compliance and Audit
Workforce Management
Multi Channel Queue Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Vendor Support
Talkdesk CX Cloud Reviews

Justin V.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2021
it can offer reasonable and practial features
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
more flexible tools
What is your favorite aspect of this product?
ease to working on it
What do you dislike most about this product?
nothing specific
What recommendations would you give to someone considering this product?
you can count on it
Pros
- Reliable
- Saves Time
- Respectful
- Friendly Negotiation

Heidi K.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2020
Fantastic product! Features don’t disappoint.
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
There product knowledge and their willingness to help.
What is your favorite aspect of this product?
Their demo center to see exactly what makes them the best.
What do you dislike most about this product?
If i have to pick anything is of course price because who likes to pay for anything.
What recommendations would you give to someone considering this product?
Their customer service is amazing and they really know their stuff. I am a person who likes quick answers and they are available to help whenever you need.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Christopher L.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2020
Easy to use, seamless transition.
Likeliness to Recommend
What differentiates Talkdesk CX Cloud from other similar products?
Efficiency and the speed with which everything was transitioned.
What is your favorite aspect of this product?
Seamless transition to cloud-based system ensured business operations ran as usual.
What do you dislike most about this product?
Nothing. I have yet to find nothing I dislike.
What recommendations would you give to someone considering this product?
Try the free 3 month free access and you'll understand why you will need this product in today's environment.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Effective Service