What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Saves Time
- Efficient Service
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Data Analysis and Visualization
Customizable Branding
Templates & Question Library
Mobile Support
Multi-Media Support
Role and User Management
Branching and Logic
Collaboration
3rd-Party Integrations
Multi-Channel Distribution
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Sheeba T.
- Role: C-Level
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Jul 2024
Super Survey Tool
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
We consider feedback vital for any business. Survey Monkey helps us in framing questionnaires and surveys and distributing them conveniently. The data and insights collected are instrumental in making changes and improving the quality of services. The customization of the survey feature is noteworthy.
What is your favorite aspect of this product?
I like the templates and flexibility to design the survey. The option of adding the right options for questions is useful. It helps in getting an appropriate response.
What do you dislike most about this product?
None. We like Survey Monkey and conduct frequent surveys.
What recommendations would you give to someone considering this product?
A business must consider taking regular feedback and reviews from customers. This helps in understanding where we stand and how happy are the customers with our product. Survey Monkey helps us in getting this done effortlessly. Take surveys, get insights, and make changes.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Shannon W.
- Role: Operations
- Industry: Not for Profit
- Involvement: End User of Application
Submitted May 2026
Decent Survey Builder but Lacks Customization
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
SurveyMonkey is a standard survey and online form builder, but I don't think it stands out. It provides the basic features you need. The quality of the analytics provided are quite good even on free plans, which is great.
What is your favorite aspect of this product?
SurveyMonkey is easy to use I can quickly build a survey by dragging and dropping in different types of questions I want into my survey. I like that SurveyMonkey provides analytics for your survey results, which has helped me easily understand my data.
What do you dislike most about this product?
There aren't many customization options for the forms to make them match my branding or look very aesthetically pleasing. A lot of features are also restricted to the paid plans, so free users won't be able to store their past surveys/data or make surveys longer than 10 questions.
What recommendations would you give to someone considering this product?
I would consider your budget before purchashing SurveyMonkey, since you won't get many features unless you spend a decent amount on a subscription. If your online form/survey needs are quite simple, you may be better off using a lower-cost or free software.
Pros
- Respectful
- Acts with Integrity
- Trustworthy
- Efficient Service
Cons
- Commodity Features
- Slower Product Innovation
- Less Performance Enhancing
Joseph S. O.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2025
"Collect, Analyse, Act".
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Below are some of the differences of SurveyMonkey enterprise from other similar products: 1. Advanced analytics and insights 2. Customisable survey template and branding 3. Integration with various third party tools eg HR and CRM system 4. Enhanced security and compliance features etc.
What is your favorite aspect of this product?
Scalability for large-scale surveys and complex projects.
What do you dislike most about this product?
Nothing, I don't dislike anything about the product at the moment.
What recommendations would you give to someone considering this product?
Get it if you need it, because it is worth having. The merits are more so, why not get it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
