What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Reliable
- Enables Productivity
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Data Analysis and Visualization
Mobile Support
Role and User Management
Multi-Media Support
Customizable Branding
Branching and Logic
Multi-Channel Distribution
Collaboration
3rd-Party Integrations
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Jasmine A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Great features
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Ease of creating surveys and distribution
What is your favorite aspect of this product?
Easy to use tool
What do you dislike most about this product?
Nothing as of now
What recommendations would you give to someone considering this product?
Great portal for conducting customer surveys
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Efficient Service
Kyle H.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Create your surveys easily and quickly.
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
We have obtained a great variety of functions we have the opportunity to collaborate in surveys. It has an open database and is compatible with SLQ Server. It is web-based where we can create and edit our surveys very quickly and easily.
What is your favorite aspect of this product?
It also gives you options for questions including being able to have a multiple option when choosing our surveys, open composition and drop-down lists. As it is web-based it is much more practical, we have everything at hand and when we want we create and edit.
What do you dislike most about this product?
The truth is a complete and secure platform, we do not miss anything. We analyze what we do very well and then make the necessary edits. He's very good at what he does so I don't think he has bad options.
What recommendations would you give to someone considering this product?
I recommend it 100%, it has solved our lives by being a solution with a variety of services There are no complications to install it, it is very easy to do. Channel everything very well. It is easy to use, everyone will love it in your company.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Leah P.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
A very efficient platform.
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
A well structured software to create and offer surveys for all its users, a system where we can be able to create, modify and analyze our surveys. A platform made exclusively for surveys that are aimed at the general public that is interested in the system.
What is your favorite aspect of this product?
I really like how I can work with SurveyMonkey, the truth is that it is very easy to use, we have not had any inconvenience of any kind. SurveyMonkey is a tool with a great variety of services, we have only been using it for a few months and we think the way it works is fantastic and how it provides us with ease since it is web-based.
What do you dislike most about this product?
I think that at the moment everything has turned out very well, we like how it is implemented and integrated into our organization, we have not found any disadvantage, we love it.
What recommendations would you give to someone considering this product?
It is very easy, even from the first moment we start to use it, it explains very well through its options to handle it and that is nice. We are also happy that it can be compatible with SQL Server and Oracle, I recommend that my colleagues use it with their eyes closed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
