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SurveyMonkey

SurveyMonkey

Composite Score
8.8 /10
CX Score
8.9 /10
SurveyMonkey
8.8 /10

What is SurveyMonkey?

SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.

Company Details


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Awards & Recognition

SurveyMonkey won the following awards in the Survey Software category

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SurveyMonkey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey?

2% Negative
7% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Templates & Question Library

85

Data Analysis and Visualization

85

Multi-Media Support

84

Mobile Support

84

Role and User Management

84

Customizable Branding

84

Branching and Logic

83

Collaboration

83

Multi-Channel Distribution

83

3rd-Party Integrations

82

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

86

Quality of Features

85

Ease of Implementation

85

Vendor Support

84

Ease of Data Integration

84

Availability and Quality of Training

84

Breadth of Features

84

Business Value Created

83

Ease of IT Administration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

80

SurveyMonkey Videos

SurveyMonkey Reviews

Eric W.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Gathering good feedback is a breeze

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey from other similar products?

Using SurveyMonkey's many tools, I can create surveys from which users can participate and learn. It's convenient to gather responses from a group of individuals with just a few clicks and share the findings with everyone at once. I can quickly and easily build a survey and show the results using SurveyMonkey. Plus, it's one of the cheapest choices available.

What is your favorite aspect of this product?

Utilizing SurveyMonkey has allowed us better to understand our customers' and staff's perspectives. It is easy to implement; the platform can run in about an hour. I can connect the surveys and forms to your website and other services. There is a straightforward interface that facilitates the usage of the tool. In addition, this method makes designing, distributing, and examining survey results simpler.

What do you dislike most about this product?

Inadequate support for a broader range of file types limits SurveyMonkey's flexibility and usefulness. The program is also relatively expensive in terms of its price structure. To get any real value out of SurveyMonkey, you'll need to upgrade to a subscription plan since the free version has severe limitations. Occasionally, the predefined layout might be a pain.

What recommendations would you give to someone considering this product?

I recommend Survey Monkey to anybody surveying for the first time because of its intuitive interface and free demo/trial versions. It provides a wealth of analytics for dissecting the data. Utilizing this platform's survey features and reviewing the data using the sophisticated dashboard can help you better meet the needs of your consumers and drive growth.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Grace W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Simple-to-use survey creator

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey from other similar products?

No matter how simple or sophisticated your survey requirements are, Survey Monkey has you covered. Email surveys are simple to construct and disseminate, allowing for a rapid collection of responses from a broad audience. It's cheaper than competing systems. For monitoring survey results, it provides a dashboard and reports. It provides a great deal of leeway in survey design, with equally impressive results analysis.

What is your favorite aspect of this product?

Using SurveyMonkey, we can centralize the administration of all of our surveys, polls, quizzes, and user feedback. To my satisfaction, it just takes a few minutes to set up a survey. In all honesty, it's the tool that even a complete survey newbie could use to provide professional results in under half an hour. SurveyMonkey also offers flexible price plans to match your specific needs.

What do you dislike most about this product?

You'll need some time to get accustomed to how to construct your surveys, but other than that, I can't think of anything I dislike. It takes some time and attention to the instructions before you can start building your surveys rapidly, but once you do, you'll find that the process is straightforward.

What recommendations would you give to someone considering this product?

Using SurveyMonkey, we can run surveys efficiently and gather results in a short amount of time. We also encourage participation from our app users by hosting quizzes and other interactive events. We can easily search for a specific person's input and see their ratings online. If you need to conduct a survey, I highly recommend using Survey Monkey.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Gregorio T.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Great tool to get data directly from protagonists!

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey from other similar products?

Easy to implement, run and create your own survey for your employees and clients.

What is your favorite aspect of this product?

simple to use, with a long capacity to create surveys and questionnaires to obtain a wide range of responses from various situations that may arise.

What do you dislike most about this product?

That limit the number of devices that can be used to manage said platform.

What recommendations would you give to someone considering this product?

Great product and bunches of features and easy to implement. Go for it!

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Saves Time

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