What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Reliable
- Enables Productivity
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Data Analysis and Visualization
Mobile Support
Role and User Management
Multi-Media Support
Customizable Branding
Branching and Logic
Multi-Channel Distribution
Collaboration
3rd-Party Integrations
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Samantha S.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Apr 2023
This is the cleanest and most efficient product!
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
SurveyMonkey is the cleanest and most efficient survey platform I have ever used and love it.
What is your favorite aspect of this product?
I love that it is so clean and easy to use. It doesn't take a ton of time which is important because we are super busy!
What do you dislike most about this product?
Nothing I dislike!!
What recommendations would you give to someone considering this product?
Don't look elsewhere. SurveyMonkey has literally anything and everything you need in a survey platform.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Kristi J.
- Role: Finance
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2023
Super productive and adaptable
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Other platforms are great for creating surveys, but this one transports us to a fantastical realm where we are supplied with cutting-edge surveillance features so we can tailor the respondent experience and cutting-edge analytics to analyze their feedback in real-time. SurveyMonkey tool is extremely easy to use and backed with a wonderful user experience.
What is your favorite aspect of this product?
With the help of SurveyMonkey, we may create, send, and analyze surveys in a manner that is far too speedy and creative for simple field-picking operations. We can use the application on mobile to send surveys and view survey results in thanks to its amazing mobile functionality. SurveyMonkey helps us reduce data skew and complete work quickly by leveraging topic, pages, chunk, and order variety.
What do you dislike most about this product?
At first, we simply thought that we had made a poor choice because it always provided the exact opposite of what we needed and we weren't aware of how to accomplish it more effectively. It took some time before we came to the conclusion that perhaps the dilemma is connected to the goals we have, the statistics we actively sought, and the concerns we attempt to resolve for people. Their staff then assisted me in achieving the desired level of simplicity and post-employment. And just now, it is shining on our company.
What recommendations would you give to someone considering this product?
The best option is SurveyMonkey, I've even been used to collecting precise and valuable customer feedback. The win-win is that it also offers the smartest analytics, allowing us to directly extract the value from survey responses without testing and analyzing them on other platforms, which ultimately boosts productivity and enhances decision-making.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Mark R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Excellent well known product
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
Good templates Easy to use
What is your favorite aspect of this product?
Good templates
What do you dislike most about this product?
Nothing really, I cannot fault it
What recommendations would you give to someone considering this product?
Try it, it will help your business
Pros
- Effective Service
- Caring
- Respectful
- Helps Innovate
