What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Reliable
- Enables Productivity
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Data Analysis and Visualization
Mobile Support
Role and User Management
Multi-Media Support
Customizable Branding
Branching and Logic
Multi-Channel Distribution
Collaboration
3rd-Party Integrations
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
Employee Engagement
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Voice of the Customer
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Online Forms
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SurveyMonkey Videos
AI Overview Video (1920x1080)
SurveyMonkey Reviews
Dawn Christine J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
Easy to use, intuitive results, great cost
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
I've honestly always gravitated toward SurveyMonkey products for all my survey needs.
What is your favorite aspect of this product?
Little install time, builds on intuitiveness, takes seconds to build surveys (especially if you do them a lot!). Loved getting feedback from reps on how to better word survey questions to get the results we were truly after.
What do you dislike most about this product?
Nothing comes to mind
What recommendations would you give to someone considering this product?
Get SurveyMonkey! There's a reason they've been around for so long. Everything you love about the free versions is just that much better.
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2023
How SurveyMonkey Enterprise Became Our Go-To
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Effective Service
Rajendra S.
- Role: Finance
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2023
Insights on Demand!
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
It offers a wide range of survey creation options and analysis tools, making it accessible to users with varying levels of expertise
What is your favorite aspect of this product?
My favorite aspect of SurveyMonkey is its ability to collect and analyze data in real time. It's invaluable for conducting patient satisfaction surveys and quickly responding to feedback.
What do you dislike most about this product?
Nothing currently
What recommendations would you give to someone considering this product?
SurveyMonkey is a versatile tool for most professionals. Start with the free version, and as your survey needs grow, consider upgrading to unlock more advanced features
Pros
- Enables Productivity
- Includes Product Enhancements
- Continually Improving Product
- Reliable
