SugarCRM

What differentiates SugarCRM from other similar products?

The difference from other collaboration tools is the ease of use, it has a wide extension to generate custom reports. The integration of the areas of marketing, sales and customer service is unified in order to make the germienta powerful, generating high value from all customer information.

What is your favorite aspect of this product?

Very friendly collaboration tool for the use of customer service users, easy to use and unify customer information. Easy to manage and to be able to generate customized reports.

What do you dislike most about this product?

So far so good, I don't have a major dislike with the tool.

What recommendations would you give to someone considering this product?

This tool is recommended for being a complete CRM that can integrate different areas of an organization to have unified customer information and to be able to manage it quickly. In some way to manage, customer service costs can be minimized by being able to transfer the call to a self-service portal where the customer can solve their queries, the user is shown on a single screen all the information that is required for attention is efficient and fast. All the attention is prioritized according to the SLA, the best thing that the tool can be omnichannel that all communication is centralized in one place.

What differentiates SugarCRM from other similar products?

The platform has a very friendly graphical interface, which facilitates management and quick learning. Sales are faster, organizational information is more accurate, and integration of different departmental processes are better. The flow of information is perfect; carrying out processes, follow-up, completion, and finalization is excellent. The tool is very friendly; some add-ons must be licensed, but to start with, it is beneficial. Native integration with other platforms is not complicated; this helps us to enhance our processes. The support team is very responsive; you get a quick answer if something is not working well.

What is your favorite aspect of this product?

Sugar is a strong CRM with many advanced features that improves the company processes. It is easy to use and maintance, it is continually enhancing. SugarCRM can be adapted very easy to the individual needs for a company.

What do you dislike most about this product?

The user interface could be a little bit more attractive and simple to use. It could be a little slower sometimes. Partner network could be better in central america. The dashboard could improve the graphs. Documentation could be better.

What recommendations would you give to someone considering this product?

The tool is awesome, it is easy to use, and if you have the right provider, the implementation is fast and transparent. Feel free to contact your local supplier for a demo, you can request a trial with the manufacturer to test all the functionality of the tool. SugarCRM improves the internal processes of the company and makes it closer to the customers.

What differentiates SugarCRM from other similar products?

SugarCRM has the highest net promoter score among all other CRM Products. It takes collaboration and open communication to a whole new level. It is loved by Sales team. If you are moving from another CRM to SugarCRM, the migration can easily be done via APIs. We love its customizability, wide variety of integrations. The per user pricing of SugarCRM may be higher than Salesforce, but it offers way more features. It also can be hosted either on cloud or on-premises. It is ideal for small teams without having to go through the complexity of Salesforce.

What is your favorite aspect of this product?

My favorite aspect of this product is the way different teams can collaborate with each to bring about a solution to the vendor's issues. What better way to resolve problems than involving the vendor/customer in the problem-solving process.

What do you dislike most about this product?

Even though SugarCRM offers a lot of features, it lacks advanced features like AI (offered by Salesforce), which would have provided more FTE benefits for a team. Also the navigation and calendar system is very cumbersome. But thanks its integration features, we use to integrate it with Google Calendar.

What recommendations would you give to someone considering this product?

SugarCRM is one of the best CRMs in the market. If you have a small team or part of an SMB, it will meet all your requirements. It is easy to understand and use (unlike Salesforce).