SugarCRM

What differentiates SugarCRM from other similar products?

We are using this program to improve our customer service and make our sales both on the website, messaging, email and social networks, in a more efficient and automatic way. I like that everything is centralized and from the same control panel, when we log in, we can see the requests and requirements of our customers from different channels.

What is your favorite aspect of this product?

It allows us to see an overview of each account with each customer and thus know which customers are closer to closing sales and which ones need more time. It also has a large database and efficient filters to make a correct segmentation of customers, with the characteristics we need.

What do you dislike most about this product?

The program can be a bit difficult to understand and manage at first, due to its many tools. The price can also be expensive for some companies, since the more tools you need, the more the price goes up. Sometimes the program slows down and takes a long time to return the customer information that is required.

What recommendations would you give to someone considering this product?

This is a very complete crm that can serve perfectly for any department of the company, from finance to marketing. Although its learning curve is high, it is certainly worth learning and get the most out of all its functions, because in particular, our company has helped us a lot to improve customer service and increase our sales.

What differentiates SugarCRM from other similar products?

Many customers praise the application's customization capabilities, particularly its ability to create unique customer relationships, spread brand awareness, and provide high-quality customer service. SugarCRM's customizability comes from the fact that the application is an open source platform, allowing users to manage and arrange organizational structures easily, even at first glance. SugarCRM aims to help medium and large companies, which also need a specialized team to grow even more on the right track. The communication channels available from SugarCRM are immense.

What is your favorite aspect of this product?

The user is grounded in the basics, as they can see the options laid out in neat categories, such as Accounts, Contacts, Calendar, Leads, Reports, Campaigns, Documents, Quotes, Emails, Calls, and Meeting menus. Each category comes with search filters and subsections for faster navigation through the application. The application also has the button. The main benefits of SugarCRM are that it streamlines your help desk process, helps you launch campaigns faster, gives you full team buy-in, supports mobile apps, generates smart reports, provides a built-in support center, and integrates with many other SugarCRMs.

What do you dislike most about this product?

SugarCRM's email campaign is very difficult to use. It is much more complicated than it needs to be. Sometimes, even when it completed what was requested, it will not allow you to send a text message to a customer.

What recommendations would you give to someone considering this product?

Developers have aimed to solve a company's need to communicate with customers in different ways, thus providing them with phone calls, personalized emails and messages, social networks, and even one-on-one meetings. Looking from a company's perspective, this multi-faceted process provides professionalism and tracks opportunities to increase the company's influence. All of SugarCRM's processes occur in an easy-to-learn navigation system that can be incredibly familiar to users who have used the free version of the application.

What differentiates SugarCRM from other similar products?

No big differentiating factor

What is your favorite aspect of this product?

Analytics dashboard

What do you dislike most about this product?

UI & Speed

What recommendations would you give to someone considering this product?

There are much better CRMs in the market. Go for it