What is SugarCRM?
At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSugarCRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SugarCRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
94 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Caring
- Fair
- Generous Negotitation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Mobile
Activity and Workflow Management
Customer Service Management
Sales Management
Telephony and Call Center Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
SugarCRM Screenshots
SugarCRM Downloads
SugarCRM Videos
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
Sell ScreenShot_Victoria Tsai_laptop
SugarCRM Reviews
Dave F.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Aug 2021
Very flexible and cost effective solution!
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
Open ended system and cost effective.
What is your favorite aspect of this product?
Being able to customize it.
What do you dislike most about this product?
Integrations can be slow.
What recommendations would you give to someone considering this product?
Look at what your organizations needs are and look at all the options.
Pros
- Enables Productivity
- Security Protects
- Helps Innovate
- Continually Improving Product
Ayan Q.
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Aug 2021
Pretty simple and smart software
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
SugarCRM is one of the powerful tools for business tracking and flow in the field of customer service. This tool distinguishes itself from its competitors in the market with its metrics that can be used for customer satisfaction and customer behavior analysis. Analysis through metrics allows you to share faster and optimized results. Thanks to satisfaction-oriented developments, you are much more likely to increase your sales.
What is your favorite aspect of this product?
SugarCRM was the world's largest open source CRM. However, the company no longer releases new open source versions of the Community Edition app. It's still available for download, though, and SugarCRM's developer-centric focus, rich set of features, and opportunity for organizations to build a fully customized solution. The open source version of SugarCRM requires a skilled administrator with significant skills in PHP programming and complex database management.
What do you dislike most about this product?
It's an app that I thought was good enough, but it also has some great features. Considering all this, I can say that I do not think there are any disadvantages.
What recommendations would you give to someone considering this product?
Ideal for both small and medium businesses, Sugar CRM goes beyond organizing your leads and customers. It includes comprehensive reporting tools as well as easy-to-use web forms with drag-and-drop functionality. Works with many cloud service providers; You can take advantage of these benefits.
Pros
- Helps Innovate
- Efficient Service
- Caring
- Fair
Cons
- Vendor Friendly Policies
Susan C.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Aug 2021
SugarCRM Review
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
I have not worked with similar customer relationship tools before.
What is your favorite aspect of this product?
Our customers always finds it easy to access our services from this great product at their own phase. Data of our customers is securely kept for reporting, planning for our production and service delivery.
What do you dislike most about this product?
I have nothing to dislike from the performance of this platform.
What recommendations would you give to someone considering this product?
This product is very effective in marketing and managing sales in any organization.
Pros
- Continually Improving Product
- Inspires Innovation
- Caring
- Saves Time
