What is Sugar Sell?
Sugar Sell (formerly Sugar CRM) is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sugar Sell?
Pros
- Fair
- Caring
- Respectful
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Activity and Workflow Management
Telephony and Call Center Management
Sales Management
Marketing Management
Analytics and Reporting
Mobile
Quote Contract and Proposal
Customer Service Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Ease of Customization
Vendor Support
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Sugar Sell Screenshots
Sugar Sell Downloads
Sugar Sell Videos
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Sugar Sell Reviews
Damilola O.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
Reliable CRM
Likeliness to Recommend
What differentiates Sugar Sell from other similar products?
SugarCRM stands out for its strong customization options and flexible deployment—whether on-premise or cloud—giving businesses full control over their CRM experience.
What is your favorite aspect of this product?
My favorite part is how customizable it is—you can tailor workflows and fields to fit your exact business needs without feeling boxed in.
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Plan your customization carefully to avoid complexity, and make sure to invest in training so your team gets comfortable—this CRM shines when set up right!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ashutosh K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted May 2025
A Solid Marketing Automation Tool for Growing
Likeliness to Recommend
What differentiates Sugar Sell from other similar products?
SalesFusion stands out with strong CRM integrations, sales-aligned features, and easy-to-use marketing automation tailored for mid-sized businesses. It combines email, lead nurturing, landing pages, & analytics in one platform, offering great value without the complexity of enterprise tools.
What is your favorite aspect of this product?
My favorite aspect of SalesFusion is its **seamless CRM integration**, which helps align marketing and sales teams effortlessly. This makes lead management, tracking, and nurturing much smoother—especially for mid-sized businesses looking to grow without complex setups.
What do you dislike most about this product?
The most disliked thing about this is.The main drawback of SalesFusion is its **limited advanced customization options** compared to larger competitors. While it's user-friendly, power users may find the reporting and automation features somewhat basic or restrictive for highly complex campaigns.
What recommendations would you give to someone considering this product?
I will suggest always to my friends but make sure your CRM is compatible to get the most value. It's a great fit for mid-sized teams wanting easy automation and sales alignment, but if you need advanced analytics or deep customization, explore your needs carefully before committing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Oluwatimilehin A.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2025
Solid Sales Tool with Room for AI-Powered Growth
Likeliness to Recommend
What differentiates Sugar Sell from other similar products?
SalesFusion stands out with its robust marketing automation and seamless CRM integrations, allowing for super personalized customer journeys. Its user-friendly interface and scalable architecture are definite pluses too
What is your favorite aspect of this product?
My favorite aspect is the robust marketing automation capabilities that allow for highly personalized customer journeys. It's really powerful!
What do you dislike most about this product?
Honestly, the reporting features could be more customizable and intuitive. Sometimes it's a bit tricky to get the exact insights I need.
What recommendations would you give to someone considering this product?
Make sure to take advantage of the demo to really get familiar with its features. Also, plan out your integration strategy carefully, especially if you're hooking it up with existing CRMs or marketing tools.
Pros
- Reliable
- Efficient Service
- Effective Service
- Inspires Innovation
