What is Sugar Sell?
Sugar Sell (formerly Sugar CRM) is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sugar Sell?
Pros
- Fair
- Caring
- Respectful
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Activity and Workflow Management
Telephony and Call Center Management
Sales Management
Marketing Management
Analytics and Reporting
Mobile
Quote Contract and Proposal
Customer Service Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Ease of Customization
Vendor Support
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Sugar Sell Screenshots
Sugar Sell Downloads
Sugar Sell Videos
Sell ScreenShot_Victoria Tsai_laptop
Sugar Sell Reviews
Angel R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Amazing usability!
Likeliness to Recommend
What differentiates Sugar Sell from other similar products?
The lead management. It is a totally directed to the new leads, follow-ups and sales! Every move has to be directed towards sales.
What is your favorite aspect of this product?
The automation of campaigns through intelligent actions based on the behaviour of the lead.
What do you dislike most about this product?
Reporting direcly on SalesFusion is way too difficult. It has the tools, but is not too intuitive.
What recommendations would you give to someone considering this product?
Have it integrated to a CRM.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Caring
Brian K.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Oct 2024
Unlock your new potential with Salesfusion
Likeliness to Recommend
What differentiates Sugar Sell from other similar products?
It has an easy to use and learn interface, a dedicated support that works across the clock and responds immediately to issues and be sure, they will solve it. They are focused on what matters most to any marketing team: streamlining campaign creation, understanding engagement, improving conversion and driving more revenue
What is your favorite aspect of this product?
I love the email editor, their ability to generate and test dynamic content. A/B testing. In short, I love how I can easily create campaigns, automate them, follow-up and generate reports without struggle. This makes our work easier but very efficient.
What do you dislike most about this product?
I like everything about Salesfusion
What recommendations would you give to someone considering this product?
This product is easy to learn and use. It will save you time, resources and increase your revenue.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Edwin A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2026
No more guesswork for the pipelines
Likeliness to Recommend
What differentiates Sugar Sell from other similar products?
SugarCRM leads the pack by being super flexible and using intelligent deal guidance to show us exactly which deals to chase.
What is your favorite aspect of this product?
It empowers me to automate repetitive tasks without needing support, keeping the focus on building real connections. This simple approach ensures that software adapts to the users, turning complex data into clear, actionable wins. That makes every interaction more meaningful and every journey more successful.
What do you dislike most about this product?
While SugarCRM is excellent for customization, it can sometimes feel feature-heavy. Because it offers so many advanced tools right out of the box, I find the interface feels a bit complex.
What recommendations would you give to someone considering this product?
Choosing SugarCRM is an investment in effortless growth. Its no-code flexibility means the software adapts to your unique style, not the other way around. By automating busy work through intelligent guidance, it frees your team to build the meaningful, high-value connections that truly drive long-term success.
Pros
- Efficient Service
- Inspires Innovation
- Caring
- Client Friendly Policies
