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Squarespace Inc

Squarespace

Composite Score

7.5 /10

CX Score

7.4 /10

47 Reviews Write a Review

What is Squarespace?

From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.

Company Details

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Awards & Recognition

Squarespace won the following awards in the Digital Experience - Midmarket category

Filter By

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

4 Top Rated Features

2024

Service Experience
Product Impact

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

Squarespace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Squarespace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

83 Plan to Renew

3
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Squarespace?

6% Negative

2% Neutral

92% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 82

Web Publishing Capabilities

Standard Templates

Content Security

E-Commerce Integration

Management Interface

Multi Channel Support

Content Repository

Digital Asset Management

Translation Facilitation

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Squarespace Reviews

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Awesome piece of software - made for newbies

Likeliness to Recommend

9 /10

Pros

Enables Productivity
Unique Features
Caring
Saves Time

Gabriel R.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

A highly professional and sophisticated software

Likeliness to Recommend

10 /10

What differentiates Squarespace from other similar products?

I've used many website builders and so far, Squarespace has proven to be very efficient, complex, yet simple to learn and use. The templates are sophisticated and contemporary, giving me great visual options for food industry related website designing. The email templates are also up to par as you can brand its design with one's website branding and look. The marketing tools are exceptional, too, and very clear to understand and execute.

What is your favorite aspect of this product?

I love the ease of moving the blocks around and also updating each page when needed. The same with the weekly email newsletters as they need to be changed every week, yet the adjustments are done very quickly and easily thanks to Squarespace's integrated and manageable software.

What do you dislike most about this product?

I wish there were more Text Font options for the email newsletters.

What recommendations would you give to someone considering this product?

Once you learn the software well, the creativity part will take over, and from there the capabilities are so many. Using Squarespace has become quite enjoyable to use :)

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tolulope L.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Aug 2023

Great for simple websites

Likeliness to Recommend

8 /10

What differentiates Squarespace from other similar products?

Square-space is quite intuitive. They have clearly invested in providing a good user experience.

What is your favorite aspect of this product?

The puzzle like interface for building websites

What do you dislike most about this product?

The limitations with integrations

What recommendations would you give to someone considering this product?

May be a good option for simplicity and ease of use but consider WIx and Wordpress for something more complex

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Latest Research

Squarespace

What is Squarespace?

Company Details

Need Assistance?

Awards & Recognition

Squarespace Ratings

88 Likeliness to Recommend

83 Plan to Renew

3 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Squarespace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Squarespace Reviews

Awesome piece of software - made for newbies

Likeliness to Recommend

Pros

Gabriel R.

A highly professional and sophisticated software

Likeliness to Recommend

Pros

Tolulope L.

Great for simple websites

Likeliness to Recommend

Pros

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Title

3
Since last award

1
Since last award

Feature Ratings

Web Publishing Capabilities

Standard Templates

Content Security

E-Commerce Integration

Management Interface

Multi Channel Support

Content Repository

Digital Asset Management

Translation Facilitation

Social Media Integration

Analytics and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Ease of Data Integration