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Square, Inc.

Square POS

Composite Score

7.5 /10

CX Score

7.5 /10

158 Reviews Write a Review

What is Square POS?

Square Point of Sale is the point-of-sale system designed to grow with you. It provides you the tools you need, serves every kind of business and can run on a smartphone in the field or on a tablet at your home.

Company Details

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Awards & Recognition

Square POS won the following awards in the Retail POS category

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2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

Conflict Resolution

2025

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

5 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

Service Experience
Conflict Resolution

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2022

Square POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

88 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square POS?

9% Negative

10% Neutral

81% Positive

Pros

Performance Enhancing
Reliable
Enables Productivity
Fair

Feature Ratings

Average 80

Cash Register Point of Purchase Devices

Sales Transactions

Employee Mobile

PCI and EMV Compatible

Online Integrations Web Store

Loyalty Program

Employee Management

Customer Account Management

Analytics and Reporting

Inventory Control

Multi-location

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Square POS Reviews

Deandre G.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

Square POS is a great option for mobility.

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Mobility, ease of use, customizable

What is your favorite aspect of this product?

Integrates various payment methods for ease of transactions.

What do you dislike most about this product?

No option for dark mode.

What recommendations would you give to someone considering this product?

I would recommend this product specifically.

Pros

Fair
Reliable
Performance Enhancing
Enables Productivity

Teo D.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic sales reports.

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Inventory management with square retail is easy since sales reports are always delivered to me and I can access my reports from all channels right from my POS.

What recommendations would you give to someone considering this product?

Gives daily snapshot on the products on different items and how they sale therefore it assists in market research and user can restock items on market.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Heidi M.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use. Great product!

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Square POS is a known name brand to me and others so I think that gives trustworthiness.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Nothing, I enjoy this product.

What recommendations would you give to someone considering this product?

Give it a try

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Square POS

What is Square POS?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Square POS Ratings

85 Likeliness to Recommend

1 Since last award

88 Plan to Renew

3 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Square POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Multi-location Standardly, customers have the ability to add locations and devices, and these added locations are regarded as billable.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Square POS Reviews

Deandre G.

Square POS is a great option for mobility.

Likeliness to Recommend

Pros

Teo D.

Fantastic sales reports.

Likeliness to Recommend

Pros

Heidi M.

Easy to use. Great product!

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

3
Since last award

Feature Ratings

Cash Register Point of Purchase Devices

Sales Transactions

Employee Mobile

PCI and EMV Compatible

Online Integrations Web Store

Loyalty Program

Employee Management

Customer Account Management

Analytics and Reporting

Inventory Control

Multi-location

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement