This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Cisco Systems

Splunk SOAR

Composite Score

8.2 /10

CX Score

8.5 /10

40 Reviews Write a Review

What is Splunk SOAR?

Splunk SOAR (formerly Splunk Phantom) combines security infrastructure orchestration, playbook automation and case management capabilities to streamline your team, processes and tools.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Splunk SOAR won the following awards in the Security Orchestration, Automation, and Response category

Filter By

2026 Data Quadrant Champion

Latest Award, 2026

8 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Product Impact
Contract Negotiation

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Product Impact

2024

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

Product Impact

2022

3 Top Rated Capabilities

0 Top Rated Features

2022

Splunk SOAR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk SOAR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

91 Plan to Renew

4
Since last award

86 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk SOAR?

0% Negative

1% Neutral

99% Positive

Pros

Enables Productivity
Saves Time
Altruistic
Generous Negotitation

Feature Ratings

Average 83

Capable of Use Case Development

Orchestrate & Automate

Team Collaboration

Playbooks/Runbooks and Workflow Builder

Case Management

Data Model

Integration with IR Management

Dashboards

Integration Capabilities

Automated Phishing Handling

Feedback Loop

Vendor Capability Ratings

Average 84

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Splunk SOAR Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Great features but support is a bit laggy.

Likeliness to Recommend

6 /10

Pros

Includes Product Enhancements
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Efficient Service
Less Respectful

Role: Consultant
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Easy to use but expensive

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Splunk SOAR

What is Splunk SOAR?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Splunk SOAR Ratings

88 Likeliness to Recommend

91 Plan to Renew

4 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Splunk SOAR?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Orchestrate & Automate Ability to prioritize mission-critical playbooks. Performance easily monitored from central location with no execution limits and additional servers as needed.

Team Collaboration Team-based notifications and tasking, commenting and markdown support and escalation management.

Playbooks/Runbooks and Workflow Builder Solution should enable playbook and workflow creation and modification using simple techniques—such as drag-and-drop interfaces.

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Data Model Flexible data model that supports bespoke indicators. Associations can be formed between different objects, e.g. between threat actors and their capabililities.

Integration with IR Management Support how an organization plans, manages, tracks and coordinates the response to a security incident.

Dashboards Create multiple, custom dashboards tailored to different teams.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Automated Phishing Handling Eliminate the burden of manually analyzing and remediating the growing volume of phishing emails.

Feedback Loop Leverage the feedback loop to enable faster, more accurate actions as you anticipate and thwart a threat actor’s next move.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Splunk SOAR Reviews

Great features but support is a bit laggy.

Likeliness to Recommend

Pros

Cons

Easy to use but expensive

Likeliness to Recommend

Pros

Most Popular Splunk SOAR Comparisons

Tines

Swimlane

IBM Security QRadar SOAR

Cortex XSOAR

Google Security Operations

Sumo Logic Cloud SOAR

Schedule Your Call

4
Since last award

Feature Ratings

Capable of Use Case Development

Orchestrate & Automate

Team Collaboration

Playbooks/Runbooks and Workflow Builder

Case Management

Data Model

Integration with IR Management

Dashboards

Integration Capabilities

Automated Phishing Handling

Feedback Loop

Vendor Capability Ratings

Business Value Created

Quality of Features

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement