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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Transparent

Feature Ratings

Average 83

Collaboration

87

Planning and Scheduling

85

Workflow Management

84

Resource Management

82

Document Management

82

Dependency and Milestone Tracking

82

Reporting

82

Time & Expense Tracking

82

Budget Management

81

Hierarchical Task Management

81

Mobile Access

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Ease of Customization

83

Ease of IT Administration

83

Breadth of Features

82

Usability and Intuitiveness

82

Business Value Created

81

Ease of Data Integration

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Smartsheet Reviews

Jessica S.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Smartsheet has been essential for managing project

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a cloud-based project management and collaboration tool. Use its tabular user interface, reminiscent of Microsoft Excel, to delegate labor, monitor projects, organize schedules, collaborate on papers, and handle other administrative duties. It helps us keep track of everything from website development to app development to content creation and social media marketing efforts.

What is your favorite aspect of this product?

If you are comfortable with Microsoft Excel, you will have no trouble learning to use the Smartsheet platform. Smartsheet offers a straightforward design that makes learning it possible for even those who aren't tech savvy. It's important to remember that the UI may seem too basic for some users, prompting them to seek out alternatives. Smartsheet is an excellent choice for centralized project management of any size.

What do you dislike most about this product?

To put it mildly, it's a bit cumbersome. The capabilities it offers are limited. Functionality may be too basic for some larger businesses. The interface might use some polishing; I'm constantly aware of the lag when I switch between different tasks.

What recommendations would you give to someone considering this product?

Utilizing Smartsheet has been crucial in completing a project management activity that required teamwork. Without a doubt, I've been able to get a tremendous formality in the simplest of operations; it's given a methodical projection, so that all departments use it to regulate the ways in which activities are carried out. Of critical importance, it excels at documenting spreadsheets and incorporating formulae, enabling utility control for those already versed in the fundamentals of excel spreadsheet enhancement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Marcy M.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Helpful tool, but not a critical one

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

It's like excel with super powers. It takes what you can do there and amplifies it with great features. Awesome for tracking tasks and more.

What is your favorite aspect of this product?

all of the sorting & filtering options. Being able to assign items. Forms for entry. Just very flexible with what it does.

What do you dislike most about this product?

It's limited to its wheelhouse. There's only so many things we can do through the tool. Integrations with other tools (usuch as JIRA) that would have added more value is very expensive. Also unlike excel you can't have multitabbed documents. And there are a few other things excel does that aren't here.

What recommendations would you give to someone considering this product?

Excellent tool to consider if you use a lot of spreadsheets, need to track multiple things, assign ownership to cells, or create task lists.

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Unique Features

Carlos Eduardo R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Smartsheet, the execution of jobs in companies

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

We have great operations management and tasks which carry a fulfillment with Smartsheet directly to manage daily sales operations as well as build a dashboard to have important information about opportunities, closed deals, proposed products, we specialize in the registration of spreadsheets, integrating formulas, which allows a useful control.

What is your favorite aspect of this product?

We have good opportunities to effectively automate deadlines and specific checkpoints in a calendar using the numerous options offered by the program mainly for the management of projects that occur frequently as also the main tasks of each project and secondary and of course the generation of documents is another great feature, as reports are also generated with automations.

What do you dislike most about this product?

It has small degrees of difficulty when exporting project information in standard formats and of course It should have more search parameters in the projects and improved notifications for the mobile application as well as the enablement of attaching element in an automated workflow.

What recommendations would you give to someone considering this product?

Smartsheet is recommended as a tool for project managers to effectively manage their team and keep projects on track. It is well suited for organizations looking to improve processes, build workflows, manage input information through forms and display data through dashboards for better performance of organizational parts.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Inspires Innovation

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