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Smartsheet

Smartsheet

Composite Score
8.8 /10
CX Score
9.0 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

3% Negative
5% Neutral
92% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Friendly Negotiation

Feature Ratings

Average 83

Collaboration

87

Planning and Scheduling

85

Workflow Management

84

Resource Management

83

Time & Expense Tracking

82

Document Management

82

Dependency and Milestone Tracking

82

Reporting

82

Hierarchical Task Management

81

Budget Management

81

Mobile Access

79

Vendor Capability Ratings

Average 81

Ease of Implementation

86

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Usability and Intuitiveness

82

Breadth of Features

82

Business Value Created

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Vendor Support

78

Smartsheet Reviews

Sushil S.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Flexible and Reliable for Project Tracking

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Integrates well with a wide range of business applications, helping teams connect existing workflows. Strong reporting and dashboard features provide clear visibility into project status and team performance. Offers a high level of flexibility, allowing teams to customize sheets, dashboards, and processes to fit their specific needs. Provides a good balance between flexibility and control, allowing organizations to standardize processes without limiting customization. Handles large-scale projects and complex workflows effectively, making it suitable for growing organizations.

What is your favorite aspect of this product?

The combination of spreadsheet-style familiarity with strong project management capabilities, which makes it easy to adopt while still being powerful. Highly flexible structure that allows teams to design workflows, dashboards, and tracking systems based on their specific needs. Excellent visibility into project progress through dashboards and reporting, which helps with decision-making. Good balance between customization and control, making it suitable for both simple and advanced use cases.

What do you dislike most about this product?

Pricing can become expensive as more advanced features and users are added. Dashboard customization, while powerful, can feel a bit restrictive in terms of design flexibility. The interface can feel outdated compared to newer project management tools. Setting up advanced workflows and automations can take time and require some trial and error.

What recommendations would you give to someone considering this product?

Regularly refine sheets and automations as your processes evolve to keep everything efficient and relevant. Assign a dedicated admin or power user to maintain consistency and manage best practices. Start by clearly defining your workflows before building sheets, since structure matters a lot in Smartsheet. Assign a dedicated admin or power user to maintain consistency and manage best practices. Review pricing tiers carefully to make sure the features you need are included in your plan. Take time to learn automation features early, as they can significantly reduce manual work later.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Mohit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2026

User friendly Work Management Tool!

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It stands out with strong integrations , workflow automation and real time visibility accross projects which other platform doesnt while making it suitable for both simple tracking and complex enterprise use cases.

What is your favorite aspect of this product?

My favourite aspect is its familiar spreadsheet style interface combined with strong automation and collaboration features which makes it easy to adopt while still being powerful for managing projects.

What do you dislike most about this product?

The cost involved for its advanced features like resource management and portfolio level reporting. Also, reporting and dashboards can feel less flexible compared to more advanced PPM tools.

What recommendations would you give to someone considering this product?

If you are considering Smartsheets then start with a clear use case and keep your setup simple initially as it is easy to over complicate it. Focus on leveraging its spreadsheet style interface and automation early and ensure proper data structure for better reporting and scalability.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Effective Service
  • Wastes Time
  • Vendor Friendly Policies

Jamal K.

  • Role: Operations
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

Dependable scalable work management tool.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

spreadsheet simplicity with enterprise workflow control

What is your favorite aspect of this product?

Structured workflow and ease of use help in rapid adoption for users. Also, the workforce management enables efficient and smart execution.

What do you dislike most about this product?

In my opinion advance analytics limitations and scaled performance constraints plays a great role in impacting efficiency.

What recommendations would you give to someone considering this product?

I would recommend to adopt more structured workflows, on the other hand, assess the reporting and cost. And, the advanced features also need updates. If you can improve the scalability, that's a plus!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Cons

  • Less Generous
  • Under Delivered

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