Smartsheet Customer Reviews 2025 | Project Management

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

265 Reviews Write a Review

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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3 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2025

6 Top Rated Capabilities

1 Top Rated Features

2024

Conflict Resolution

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

5% Neutral

93% Positive

Pros

Helps Innovate
Enables Productivity
Trustworthy
Transparent

Feature Ratings

Average 84

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Time & Expense Tracking

Resource Management

Budget Management

Reporting

Dependency and Milestone Tracking

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Translation missing: en.product_page.ratings.score 9.1

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Project Portfolio Management - Midmarket

Translation missing: en.product_page.ratings.score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Translation missing: en.product_page.ratings.score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Gloria C.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Very customizable and easy to use.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

The ability to provide access to other users that do not have a SS license.

What is your favorite aspect of this product?

It’s workflows

What do you dislike most about this product?

It can become really complex

What recommendations would you give to someone considering this product?

Understand the purpose of the software before chosing a solution

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Effective Service

Kate P.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

User-Friendly Spreadsheet Power

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It's spreadsheet-like Interface. Users comfortable with Excel can easily navigate and manage projects within the grid-based layout. This lowers the learning curve for teams already accustomed to spreadsheets.

What is your favorite aspect of this product?

It's user-friendly interface is a major win

What do you dislike most about this product?

It has limited collaboration features for complex projects

What recommendations would you give to someone considering this product?

If your team is already familiar with Excel or similar spreadsheet programs, Smartsheet's interface will feel natural and require minimal training. However, if your projects involve intricate workflows with complex logic or require deep integration with external data sources, explore options offering more advanced automation capabilities.

Pros

Fair
Friendly Negotiation
Client Friendly Policies
Acts with Integrity

Manav M.

Role: Operations
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2024

The easiest and power packed tool- Smartsheet

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

1. Smartsheets is very easy to use, it has predesigned templates and is much faster in comparison to Microsoft excel 2. Cross team collaboration and communication is way too easy with smartsheets, the settings and filters applied by one user don’t impact working of other members. 3. The view cell history and the activity is a superb tool,

What is your favorite aspect of this product?

1.The view cell history and the activity is a superb tool, changes made in a individual cell with the data and time are easily available. 2.Also ,adding reminders (ensures timely completion without delays), attachments (helps inattaching supporting documents) in each row is a great feature. 3. Preparation of Interactive dashboards and Gantt charts enables data visualization in a simplified manner.

What do you dislike most about this product?

1. We can’t open smartsheets in desktop app like excel 2. Multiple tabs can’t be opened in a single spreadsheet 3. We can’t use excel shortcuts like ctrl a , ctrl alt down and others in smartsheets

What recommendations would you give to someone considering this product?

Smartsheets is a power packed tool with the potential to takeover the market currently catering to Microsoft Excel. The ability to add reminders, attachments, create interactive dashboards and Gantt charts makes it a preferred and perfect tool for office use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Smartsheet

What is Smartsheet?

Company Details

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Awards & Recognition

2022 Data Quadrant Champion

Smartsheet Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Time & Expense Tracking Ability to track time for planning and estimating

Resource Management Includes resource allocation, expense tracking, and resource planning.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Gloria C.

Very customizable and easy to use.

Likeliness to Recommend

Pros

Kate P.

User-Friendly Spreadsheet Power

Likeliness to Recommend

Pros

Manav M.

The easiest and power packed tool- Smartsheet

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Time & Expense Tracking

Resource Management

Budget Management

Reporting

Dependency and Milestone Tracking

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support