What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Resource Management
Time & Expense Tracking
Document Management
Dependency and Milestone Tracking
Reporting
Hierarchical Task Management
Budget Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Smartsheet Reviews
Sushil S.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Jun 2026
Flexible and Reliable for Project Tracking
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Integrates well with a wide range of business applications, helping teams connect existing workflows. Strong reporting and dashboard features provide clear visibility into project status and team performance. Offers a high level of flexibility, allowing teams to customize sheets, dashboards, and processes to fit their specific needs. Provides a good balance between flexibility and control, allowing organizations to standardize processes without limiting customization. Handles large-scale projects and complex workflows effectively, making it suitable for growing organizations.
What is your favorite aspect of this product?
The combination of spreadsheet-style familiarity with strong project management capabilities, which makes it easy to adopt while still being powerful. Highly flexible structure that allows teams to design workflows, dashboards, and tracking systems based on their specific needs. Excellent visibility into project progress through dashboards and reporting, which helps with decision-making. Good balance between customization and control, making it suitable for both simple and advanced use cases.
What do you dislike most about this product?
Pricing can become expensive as more advanced features and users are added. Dashboard customization, while powerful, can feel a bit restrictive in terms of design flexibility. The interface can feel outdated compared to newer project management tools. Setting up advanced workflows and automations can take time and require some trial and error.
What recommendations would you give to someone considering this product?
Regularly refine sheets and automations as your processes evolve to keep everything efficient and relevant. Assign a dedicated admin or power user to maintain consistency and manage best practices. Start by clearly defining your workflows before building sheets, since structure matters a lot in Smartsheet. Assign a dedicated admin or power user to maintain consistency and manage best practices. Review pricing tiers carefully to make sure the features you need are included in your plan. Take time to learn automation features early, as they can significantly reduce manual work later.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Mohit S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2026
User friendly Work Management Tool!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It stands out with strong integrations , workflow automation and real time visibility accross projects which other platform doesnt while making it suitable for both simple tracking and complex enterprise use cases.
What is your favorite aspect of this product?
My favourite aspect is its familiar spreadsheet style interface combined with strong automation and collaboration features which makes it easy to adopt while still being powerful for managing projects.
What do you dislike most about this product?
The cost involved for its advanced features like resource management and portfolio level reporting. Also, reporting and dashboards can feel less flexible compared to more advanced PPM tools.
What recommendations would you give to someone considering this product?
If you are considering Smartsheets then start with a clear use case and keep your setup simple initially as it is easy to over complicate it. Focus on leveraging its spreadsheet style interface and automation early and ensure proper data structure for better reporting and scalability.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Wastes Time
- Vendor Friendly Policies
Jamal K.
- Role: Operations
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Mar 2026
Dependable scalable work management tool.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
spreadsheet simplicity with enterprise workflow control
What is your favorite aspect of this product?
Structured workflow and ease of use help in rapid adoption for users. Also, the workforce management enables efficient and smart execution.
What do you dislike most about this product?
In my opinion advance analytics limitations and scaled performance constraints plays a great role in impacting efficiency.
What recommendations would you give to someone considering this product?
I would recommend to adopt more structured workflows, on the other hand, assess the reporting and cost. And, the advanced features also need updates. If you can improve the scalability, that's a plus!
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Cons
- Less Generous
- Under Delivered