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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 85

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Granular Access Management

85

Cross Platform Support

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Khalil H.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Slack: Experience intelligence in work management.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

As a Generative AI Instructor, i find Slack uniquely equipped with outstanding AI work management features which suits my work perfectly and that are very rare to find in any other product. The AI features offers intelligence which makes it easy and fast to carry out most of the repetitive tasks in project management.

What is your favorite aspect of this product?

I love the task planning features available in Slack as they make it easy to organize and prioritize tasks during projects and also help stay focused on the main project objectives. I also like the collaboration features as they makes it easy to bring together everyone and everything making it easy to work aligned together. I like how powerful the security features are which ensure that our projects information stays safeguarded and private.

What do you dislike most about this product?

Fortunately, i have never experienced any technical issues with Slack. It has out-perfomed itself in many ways and I have not found anything i dislike.

What recommendations would you give to someone considering this product?

Slack is an efficient product that brings intelligence in work management. If you need a modernized tool for managing modern projects, then i recommend Slack as the most ultimate solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joe-Martins A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

A Versatile and Adaptive Collaboration Powerhouse

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack differentiates itself from similar products with its extensive ecosystem of over 1,500 integrations, seamless real-time communication through channel-based messaging, and continuous updates backed by Salesforce, making it highly adaptable and user-friendly for teams of all sizes

What is your favorite aspect of this product?

My favorite aspect of Slack is its extensive integration ecosystem, which connects with over 1,500 apps like Trello and Zoom, enabling teams to tailor it to their unique needs.

What do you dislike most about this product?

The aspect of Slack that some find most challenging is the potential for notification overload in large teams, which can disrupt productivity

What recommendations would you give to someone considering this product?

I recommend starting with Slack’s free tier to test its channel-based messaging and basic integrations, then customizing workflows with its extensive app ecosystem and using admin controls for security.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

JATIN G.

  • Role: Consultant
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Slack for All: Bridging Professional & Personal

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack has been my go-to tool for over 8 years—for both professional and freelance work. Its clean interface, cross-platform support, and smooth performance make it ideal for beginners and teams alike. Even the free version offers great features, file sharing, and message history. I rely on it for integrating tools like JIRA and Jenkins, especially in DevOps projects. With responsive 24/7 support and no downtime issues, Slack stands out for its simplicity, speed, and reliability—more than just a messaging app, it’s a powerful communication hub.

What is your favorite aspect of this product?

One feature I particularly rely on is Slack’s ability to integrate with tools like Bitbucket, JIRA, and Jenkins. In my current organization DevOps-heavy projects, we’ve set up dedicated channels for CI/CD alerts where Slack automatically notifies us when code is pushed, builds are triggered, or tickets are updated. It acts almost like a real-time dashboard for our development pipeline.

What do you dislike most about this product?

One of the major drawbacks of Slack is its limited security controls at enterprise-level, especially when compared to tools like Microsoft Teams or Skype for Business. In my organization, we use platforms that allow full control over user access, data tracking, and communication restrictions—essential for maintaining compliance with internal security policies. Unfortunately, Slack lacks many of these granular controls, making it less suitable for environments that deal with sensitive or regulated data.

What recommendations would you give to someone considering this product?

If you're considering Slack, it's a great choice for small to mid-sized teams or freelancers looking for a flexible and user-friendly communication tool. With a clean interface, cross-platform support, and solid file-sharing and integration capabilities, it works well for remote collaboration and daily workflows. The free plan is generous, and upgrading offers more storage and admin features as your team grows. It may not be ideal for highly regulated industries due to its limited enterprise-level security controls and lack of granular user management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Security Frustrates

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