What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Onkar K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2025
Slack made team work easier
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack feels more organized and real time. Unlike emails or random chat apps, Slack keeps all team conversations, updates, and files in one place. Channels make it super easy to manage topics, and integrations with tools like Google Drive, Zoom, or Jira save a lot of time. It's more than just chat it's like a smart workspace.
What is your favorite aspect of this product?
My favourite part is how easy it is to keep track of everything in channels. Whether it's team discussions, updates, or shared files everything stays in one place. Plus, I love how it sends quick notifications without feeling too overwhelming.
What do you dislike most about this product?
Sometimes too many notifications can get distracting, especially if you're part of many channels. You have to manually tweak the settings to reduce noise. Also, the mobile app feels a bit heavy at times.
What recommendations would you give to someone considering this product?
If you're working with a team, definitely give Slack a try. Just make sure to organize your channels properly and set your notification preferences early on it'll save you from a lot of noise. Also, explore the app integrations, they make work faster and smoother.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Client's Interest First
Vivek D.
- Role: Information Technology
- Industry: Education
- Involvement: Initial Implementation
Submitted Jun 2025
Reliable and User-Friendly Platform for Virtual Me
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack differentiates itself from other collaboration tools through its real-time, channel-based messaging, extensive third-party app integrations, and a strong focus on customizability and developer-friendliness. At its core, Slack is designed to replace internal emails with a more dynamic, organized form of communication. Its channel structure (public, private, and shared channels) allows teams to segment conversations by project, topic, or department—making information easy to find and reducing inbox clutter. Unlike traditional email or many chat apps, Slack keeps everything searchable and centralized.
What is your favorite aspect of this product?
My favorite aspect of Slack is its channel-based messaging system, which keeps conversations organized and transparent across teams. It makes it easy to follow topics, collaborate in real time, and find past discussions or files quickly—all without relying on messy email threads.
What do you dislike most about this product?
What I dislike most about Slack is that it can become noisy and distracting, especially in larger teams where constant notifications and active channels can lead to information overload. Without proper channel organization or notification settings, it’s easy to lose focus or miss important messages.
What recommendations would you give to someone considering this product?
Structure your channels clearly—create channels by team, project, or topic to keep conversations organized and reduce clutter. Set notification preferences early—customize alerts to stay focused and avoid distraction from less relevant conversations. Leverage integrations—connect tools like Google Drive, Jira, or Zoom to streamline work and centralize updates. Use threads for side discussions to avoid overwhelming the main conversation in a channel. Pin important messages and files so key information stays accessible to everyone in the channel.
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
Kalyani J.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2025
User Groups for Notifying Whole Teams
Likeliness to Recommend
What differentiates Slack from other similar products?
I'm on the devops team in a company of 50. when there's an emergency, we need to notify all the backend engineers at once. using a user group, like @backend-devs, is perfect for this.
What is your favorite aspect of this product?
It's so much better than having to remember and type out every single person's name. it ensures no one gets missed in an urgent situation. we have groups for front-end, qa, and other teams too.
What do you dislike most about this product?
The only problem is that you have to manually keep the groups updated when people join or leave the company. it's easy to forget to add a new hire to a user group.
What recommendations would you give to someone considering this product?
For any company with distinct teams, setting up user groups is a must. it's essential for targeted communication.
Pros
- Reliable
- Performance Enhancing
- Effective Service
- Caring
Cons
- Vendor Friendly Policies
