What is Shopify?
Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Shopify?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payment Processing
Order Management
Content Management
Customer Order Portal
Catalog Management
Integrated Search
Reporting and Analytics
Content Localization
Retargeting Capabilities
Predictive Recommendations
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Shopify Reviews
Mohammad A.
- Role: Consultant
- Industry: Education
- Involvement: Vendor Selection and Purchasing
Submitted Dec 2021
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Afolabi D.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Best eCommerce platform for small businesses
Likeliness to Recommend
What differentiates Shopify from other similar products?
What I like best about Shopify is their pricing, especially the Shopify lite, which costs $9 per month. It's cheap and small businesses can afford it. Shopify is also very very easy to use.
What is your favorite aspect of this product?
With Shopify, I don't have to waste time and resources building a website from scratch for my business. Instead of learning how to make a site for my business, which could take up to 3 months to learn, I just signup to Shopify and choose the templates I want and edit it to my taste without writing any HTML, CSS, or javascript code.
What do you dislike most about this product?
The fact that Professional reporting functionality is only provided on more expensive plans, I wish it was available on the cheaper plans because small businesses ( e.g, me ) also want to see their Shopify store performance and make the necessary changes to improve their store’s performance
What recommendations would you give to someone considering this product?
Shopify is really a good platform to start with for your online business. I would advice you to start with the Shopify lite, which costs $9 per month. Once you see how efficient it is then you can upgrade.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Christina G.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Dec 2021
Great e-commerce platform for small biz owners!
Likeliness to Recommend
What differentiates Shopify from other similar products?
I believe the biggest difference between Shopify and other e-commerce platforms is the user friendly ease of use. Anyone can build a web shop now.
What is your favorite aspect of this product?
Ease of use.
What do you dislike most about this product?
Price. For the very small at home business/shop owner/hobby crafter, monthly charges and other associated costs can be enough to hurt your business until your shop hopefully hits it big.
What recommendations would you give to someone considering this product?
Go ahead & give it a shot. It’s fairly easy to set up & it can give you the ability to be your own shop designer & eliminate the need for a web design firm.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
