What is Shopify?
Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Shopify?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Payment Processing
Order Management
Content Management
Customer Order Portal
Catalog Management
Integrated Search
Reporting and Analytics
Content Localization
Retargeting Capabilities
Predictive Recommendations
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Shopify Reviews
Hernán S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Easy to start with, difficult to customize
Likeliness to Recommend
What differentiates Shopify from other similar products?
Reliability
What is your favorite aspect of this product?
Performance and reliability
What do you dislike most about this product?
Most of the additional features, no matter how small, is a new subscription to be paid to a third party.
What recommendations would you give to someone considering this product?
If you need a bit more than the basic features of an eCommerce platform, prepare to spend some serious cash
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Cons
- Charges for Enhancements
- Commodity Features
- Leverages Incumbent Status
Jeniriana R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Shopify selling online is now easier and faster
Likeliness to Recommend
What differentiates Shopify from other similar products?
We evaluated the performance of some items on Shopify and found it to be an excellent tool that offers a sure increase in sales by providing a space where you can display a large inventory of products. Shopify boosts commerce and brings us much closer to potential customers through the integrated chat which increases the possibility of building trust among users.
What is your favorite aspect of this product?
Shopify offers real sales possibilities, connects with customers around the world. Allows real-time transactions and shipping. With Shopify shopping is much easier to handle as it has its own shopping cart and ensures completely legal processes with no scams.
What do you dislike most about this product?
The use of the application is paid. There is still a lack of countries that can use this app to offer their shipments. It does not contain many payment options so it forces the user to generate transfers only in the few banks that are already added
What recommendations would you give to someone considering this product?
Shopify is a very good option to sell any kind of products, but it needs adjustments in its payment methods such as including the use of credit cards and transfers from other banks in different currencies. Having established the site in several countries it would be great to include international shipping with companies like DHL.
Pros
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
- Saves Time
Michael G.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2022
Great features, great marketplace apps
Likeliness to Recommend
What differentiates Shopify from other similar products?
It's a great standalone product, but the thing that would stop me from moving anywhere else is the app marketplace and ecosystem.
What is your favorite aspect of this product?
The app ecosystem means there is always a way to solve a problem or find a way to do something that on another platform would be highly technical, if not impossible.
What do you dislike most about this product?
Would love to be able to customize some elements without having to touch the coding files.
What recommendations would you give to someone considering this product?
Research the apps on the app store to build your tech stack that can achieve what you want to achieve.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
