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Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details


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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 83

Payment Processing

86

Order Management

86

Content Management

85

Customer Order Portal

85

Catalog Management

85

Integrated Search

82

Reporting and Analytics

81

Content Localization

80

Retargeting Capabilities

80

Predictive Recommendations

78

Microsite Management

77

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

84

Breadth of Features

83

Business Value Created

83

Usability and Intuitiveness

82

Ease of IT Administration

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Ease of Customization

79

Availability and Quality of Training

78

Shopify Reviews

Raj V.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Apr 2024

Shopify: One stop for enterprise solution!!

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify provides tools and features necessary to run an online business, including website hosting, domain registration, payment processing, inventory management, order fulfillment, marketing, and analytics.

What is your favorite aspect of this product?

The all-in-one approach simplifies the e-commerce experience for merchants, that removes the need to integrate multiple third-party solutions.

What do you dislike most about this product?

Shopify charges transaction fees for each sale made through its platform that can be reduced.

What recommendations would you give to someone considering this product?

This is best for all in one so this is must have software.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Caring

Vijay D.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best application for product sales and marketing

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

It's best application for your product sales, marketing, customer management, and all other sale management.

What is your favorite aspect of this product?

It's easy to handle and track your product sales.

What do you dislike most about this product?

There's nothing which i dislike about Shopify features.

What recommendations would you give to someone considering this product?

It's best application for your product sales and marketing

Pros

  • Enables Productivity
  • Unique Features
  • Inspires Innovation
  • Caring

NASIR H.

  • Role: Industry Specific Role
  • Industry: Biotechnology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic cloud software

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify is easy to use.

What is your favorite aspect of this product?

Overall is my favorite

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

I will recommend to organisation to use this cloud for management system

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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