What is Shopify?
Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Shopify?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Management
Payment Processing
Catalog Management
Order Portal
Content Management
Integrated Search
Reporting and Analytics
Content Localization
Retargeting Capabilities
Predictive Recommendations
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Shopify Reviews
Sanjay S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2023
Good Product but Support could be better
Likeliness to Recommend
What differentiates Shopify from other similar products?
It has a larger pool of features. You are able to integrate into Facebook and Instagram shops to sell on that platform. The themes are also well structured as easy to customise
What is your favorite aspect of this product?
Its mobile friendly applications that can manage your store and sales on the go
What do you dislike most about this product?
The support relies heavily on shopify advice articles from community. Also the help bot isnt always correct and human interaction often cuts off leading you to talk to the bot again.
What recommendations would you give to someone considering this product?
I recommend using shopify if you have a business that will sell a diverse product range. I also would encourage you to use the free application add on to sync products and backup as well. Overall its a good product and if you apply the correct marketing, the store will do the rest.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Cons
- Charges for Enhancements
Sophia S.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jul 2025
Just the best
Likeliness to Recommend
What differentiates Shopify from other similar products?
It has seamless shopping experience across devices and also has multiple payment gateways. Making transactions very easy
What is your favorite aspect of this product?
It's customer support service is top notch, They provide priority support expecially for Shopify plus users
What do you dislike most about this product?
I don't dislike anything about Shopify
What recommendations would you give to someone considering this product?
Before you start, make sure you have define your niche and also choose a specific product
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Sreekesh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2025
Shopify makes online selling easy
Likeliness to Recommend
What differentiates Shopify from other similar products?
Shopify is simple to use and helps you start and manage your online store easily.
What is your favorite aspect of this product?
I love the support team they are helpful anytime.
What do you dislike most about this product?
Some features are only available in higher-priced plans.
What recommendations would you give to someone considering this product?
Try the free trial first to see if it fits your business needs.
Pros
- Reliable
- Efficient Service
- Inspires Innovation
- Saves Time
