Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Shopify Plus Logo Award Winner Product Badge
Shopify Plus Logo Award Winner Product Badge
Shopify

Shopify Plus

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Shopify Plus
8.9 /10

What is Shopify Plus?

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Shopify Plus won the following awards in the B2C eCommerce category

Filter By

Shopify Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify Plus?

1% Negative
4% Neutral
95% Positive

Pros

  • Efficient Service
  • Inspires Innovation
  • Saves Time
  • Respectful

Feature Ratings

Average 84

Customer Order Portal

87

Catalog Management

87

Payment Processing

86

Content Management

85

Order Management

85

Reporting and Analytics

85

Content Localization

83

Integrated Search

83

Microsite Management

82

Retargeting Capabilities

80

Predictive Recommendations

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Business Value Created

84

Ease of Implementation

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Ease of Customization

82

Vendor Support

81

Ease of IT Administration

81

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Shopify Plus Reviews

Anna m.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

An Ideal choice for any eCommerce store

Likeliness to Recommend

10 /10

What differentiates Shopify Plus from other similar products?

Shopify Plus features superior functionality, enhanced support, and many customization options. Launching an online business is a breeze with this platform since no advanced technical skills are needed. The software makes it straightforward to manage inventories and take orders. In addition to being a reliable platform, Shopify provides first-rate assistance to its users.

What is your favorite aspect of this product?

Shopify is versatile and may be used for many purposes. Extremely user-friendly and takes care of the nitty-gritty for you, such as hosting, CDN, etc. It enables rapid product iteration, provides niche Apps and adaptable API calls, and more. Many add-ons and applications are available so that we can personalize them to your liking. Simple to install and use and compatible with many other programs.

What do you dislike most about this product?

Shopify, as a whole, falls short on a few minor but crucial features, and it may be a bit slow to implement desired improvements. For instance, despite widespread demand over the years, the "Product Cost" category wasn't included until recently. Shopify Plus hasn't provided us with all the tools we need to make launching in some areas smooth.

What recommendations would you give to someone considering this product?

You won't need extensive knowledge of HTML or programming to get started with this e-commerce platform. With quick installation times and top-notch customer service, we guarantee a seamless experience. These are the key features of this framework. Launching your online shop with Shopify will undoubtedly result in more sales since the platform is well-geared for search engines.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Pablo A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

The enhanced e-commerce analytics engine

Likeliness to Recommend

9 /10

What differentiates Shopify Plus from other similar products?

Shopify Plus advanced control panel allows you to process all your organization's stores from a single branch. Only Shopify Plus merchants can use the Shopify advanced control panel management tools. By default, the currency displayed in this section is the currency of the store in your organization with the highest sales. The store details section displays the boxes for all the stores in your distribution, sorted by gross revenue. If you have more than six stores in your structure, you can use the arrow buttons at the bottom of the screen.

What is your favorite aspect of this product?

Shopify Plus supports additional API calls that make it easy for you to integrate with custom apps. Only Shopify Plus merchants can use the following API resources. Launch team helps to build the online store faster by providing migration tools and strategy, custom integrations and solutions to meet your requirements, supports unlimited employee accounts to help you grow your staff without additional costs.

What do you dislike most about this product?

Sometimes does not allow businesses to sell online, in any store with Shopify POS system. Also, Shopify Plus allows business merchants to easily sell through social networks like Facebook and Pinterest, ensuring maximum reach for your products; to add functionality to Shopify, you often need to use apps. They have one or the other level of quality and cost because they are built and supported by third parties. Once you've started installing some apps, implementing them can be a bit tricky and you may not need access to tweak some apps.

What recommendations would you give to someone considering this product?

Any development and support costs are optional. The Shopify Plus team performs the technical aspect of running your online store, which includes security, maintenance, upgrades, system efficiency and provisioning your information, for many enterprise level businesses it makes sense. The price is more affordable than web developer setup, fees and retention. It is much more predictable and consistent than hiring a developer to instruct all bugs and feature requests and change the implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Caring

Chetan G.

  • Role: Operations
  • Industry: Retail
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Nov 2022

Use Shopify to Grow your business at big scale!

Likeliness to Recommend

8 /10

What differentiates Shopify Plus from other similar products?

Shopify plus provides the unique and advanced features like auto management of inventory. Automation to the various features like launchpad, Shopify flow

What is your favorite aspect of this product?

It provides unlimited extensibility. It accelerates sales and customer experienceon global levels

What do you dislike most about this product?

The cost of premium features took a high dive compared to previous years.

What recommendations would you give to someone considering this product?

Go for it!!

Pros

  • Appreciates Incumbent Status
  • Altruistic
  • Acts with Integrity
  • Transparent

Cons

  • Commodity Features

Most Popular Shopify Plus Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171