ServiceNow Software Asset Management

What differentiates ServiceNow Software Asset Management from other similar products?

ServiceNow has good ticket management features comparing to other tool, it looks to be a best fit for a bigger client organisation. Email update to the work notes & customer visible and team queue concept is effective here. 3 strike concept self manages the closure of ticket which is impressing comparing to other tools.

What is your favorite aspect of this product?

Good UI for end user and backend. easy to learn and guide others, Highly powerful dashboard and customising query option to retrieve the desire information from the tables.

What do you dislike most about this product?

UI can be much more improvised, as some components in the tool are not fit for that UI. Appreciated that It has many features (over than what is required) listed in the web UI, but having lot of options confuses the users sometime in what to use and how to use it.

What recommendations would you give to someone considering this product?

It should have an option to limit the options in backend for team in each queue. so that team can use the required options in the ServiceNow effectively. UI needs to be minimised and UX can be improvised by considering the above sentence. Option to manage the states of the ticket by an email should be available. Having some quick option (like: send out an acknowledgment to user) in the body of the email which we get while ticket been assigned to our queue.

What differentiates ServiceNow Software Asset Management from other similar products?

ServiceNow SAM is part of the ServiceNow platform, which means it is natively integrated with other IT Service Management and IT Operations Management modules, creating a holistic view of an organization's IT landscape. This enables organizations to gain better control and visibility of their software assets, including their usage, licensing, and compliance status. Another key differentiation is its ability to integrate with third-party software asset management tools. This enables organizations to consolidate software asset management processes and data in a single platform, leading to improved accuracy, consistency, and efficiency.

What is your favorite aspect of this product?

Handling of data. We can create a dashboard out of it for better visibility and decision-making.

What do you dislike most about this product?

The refresh rate of the page or the loading time of it. If we have to create a ticket or if we have to save the ticket/Request/Incident.

What recommendations would you give to someone considering this product?

Evaluate your organization's software asset management needs and goals to identify if ServiceNow SAM is the right solution for your organization. Assess the integration needs to ensure that ServiceNow SAM can integrate with other tools and platforms that are already in use. Consider the resources required, both in terms of personnel and technology, to effectively implement and maintain the solution. Evaluate the reporting capabilities to ensure they meet your organization's reporting needs. Understand the licensing model and pricing structure to ensure that it aligns with your organization's budget and software asset management needs.

What differentiates ServiceNow Software Asset Management from other similar products?

I believe the integrations play a major role in deciding whether a product or application can be onboarded. At least in our current team we rely on using SNOW and project management tool.

What is your favorite aspect of this product?

I love the functionalities and ability to see it opens a plethora of options from Incidents, Requests and Problem tickets, all are tracked at one place.

What do you dislike most about this product?

To be honest and in my experience I have always loved Service Now and in my last startup company, I made my CEO buy it for our Production Support team.

What recommendations would you give to someone considering this product?

Its a one stop shop for all your IT needs, whether you need to raise Incidents, process requests for onboarding or raise Problem tickets for incorrect software developments. Any IT industry wants to be efficient will go for Service Now.