What is ServiceNow PPM?
Get visibility into all work—traditional, agile, and hybrid with ServiceNow PPM. Balance capacity against demand and optimize your portfolios to achieve business value.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow PPM?
Pros
- Respectful
- Reliable
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
ServiceNow PPM Reviews
Charan Naidu B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
The Go to tool for ITOps
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
It's rich set of features and wide variety of options to enable and elevate the ticketing, Change Management, Knowledge Management etc
What is your favorite aspect of this product?
This tool gives you the control and information you need to reach your goals, from tracking everyday actions to carrying out intricate analyses. Projects move through five typical phases—Initiate, Plan, Execute, Deliver, and Close—that can be customized to fit your organization's governance model. Projects can be categorized as Waterfall, Agile, or Hybrid at the Plan phase. Pre-existing templates that can be customized offer efficiency and uniformity when project data is gathered.
What do you dislike most about this product?
There's nothing much to dislike about the product, only concern is it's price. Although it doesn't affect the MNCs but it's a bit painful for startups to invest such huge amounts.
What recommendations would you give to someone considering this product?
If you have the budget, go for it. No second thoughts required. This is the best tool that I came across in all my years of experience.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Mayank J.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
It is easy and world most trusted software which is used by almost every organization to improve their business,support level through this software. SNOW is widely used and my company uses this software as a ticketing tool and supporting business needs.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Mahwish S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
User-friendly interface
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
ServiceNow is highly configurable and customizable. Organizations can tailor the PPM solution to meet specific project management needs and adapt it to their unique workflows.
What is your favorite aspect of this product?
PPM emphasis on user experience, providing an intuitive and user-friendly interface for project managers, team members, and other stakeholders.
What do you dislike most about this product?
Some users might find the pricing of ServiceNow PPM to be on the higher side, also Users may encounter a learning curve, especially if they are new to the ServiceNow
What recommendations would you give to someone considering this product?
Clearly define your organization's project management needs and requirements. Consider how ServiceNow PPM integrates with your existing systems and workflows. Before committing to a full-scale implementation, consider running a pilot or test phase.
Pros
- Altruistic
- Generous Negotitation
- Transparent
- Appreciates Incumbent Status
Cons
- Less Effective Service
- Under Delivered
