What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Respectful
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Knowledge Management
Service Catalog
Reporting
End User Self Serve
Multi-Site Functionality
Systems Management Integration
Technician Administration
End User Support Solutions
Business Application Integration
Integration With IT Tools
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Vendor Support
ServiceNow IT Service Management Reviews
Ruchi J.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Servicenow improve process and effective support
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow actually Consolidate Processes and tables format in ServiceNow and integration create an easy process. These tables can be used in other applications like workday and Kronos and HR as well.
What is your favorite aspect of this product?
I like the filter out and show matching feature is very good and usefull.
What do you dislike most about this product?
I love this product but the customer service is very poor I think there is an improvement that is needed.
What recommendations would you give to someone considering this product?
Absolutely, I used Jeera and other ticketing tools but ServiceNow is very good, the dashboard is a very good way to show the project mgmt.
Pros
- Unique Features
- Security Protects
- Helps Innovate
- Reliable
Cons
- Less Effective Service
- Less Caring
- Less Transparent
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Delivered what it promised
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Abhishek P.
- Role: Consultant
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Easy Implementation with better understanding
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
End-User Portal customization is much better than any other tools like BMC Remedy or Salesforce.
What is your favorite aspect of this product?
ServiceNow provides large customization for various components such as Incident Management, Problem Management, Change Management, and Service Request Management.
What do you dislike most about this product?
I didn't find any functionality which didn't provide value to the customer. Each product has its own value to the specific customer requirements.
What recommendations would you give to someone considering this product?
Only the cost for the ServiceNow Products is getting high which should be constant.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Inspires Innovation
