What is ServiceNow Asset Management?
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
99 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Asset Management?
Pros
- Security Protects
- Reliable
- Caring
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Cloud License Management
End to End Lifecycle Management
Data Import Export and Aggregation
Software Recognition Library
Integrated Discovery
Software Usage Metering
Financial Analysis
Data Center Analytics
Decentralized Management
Advanced License Management
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of Customization
Availability and Quality of Training
Vendor Support
Ease of Implementation
Business Value Created
Also Featured in...
ServiceNow Asset Management Reviews
Ashwini K.
- Role: Consultant
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Easy to use for end users and administrators
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
Its features
What is your favorite aspect of this product?
Inventory management features
What do you dislike most about this product?
Not as such
What recommendations would you give to someone considering this product?
Whole asset management module
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Altruistic
Shahami U.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Excellent product, single platform.
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
User Friendly and all can be on single platform
What is your favorite aspect of this product?
iTSM, HAM, SAM CMDB are in same place.
What do you dislike most about this product?
Defining upgrade rights or downgrade rights are not defined anywhere in documentation or told in servicenow training.We struggled alot to know about it.Also how to add exemptions to software models.
What recommendations would you give to someone considering this product?
Choose wisely who can do implementarion properly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
SWAPNIL T.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Excellent solution for Asset Management!
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
There are many solution available in the market to manage the asset but service now is one of the best selection because it differ from other in below aspects like - 1. Tracking and maintaining flow 2. more secure and better user authorization handling 3. Best manipulation and notification feature in all the level.
What is your favorite aspect of this product?
There are some points I would like to share under this tag those are - 1. Better graphical user interface for developer and development point of view 2. Reporting functionality 3. Mapping modules in very effective way.
What do you dislike most about this product?
As per my observation there are few points under dislike heading those are - 1. Plugins management 2. integration with next gen tool is bit complex and time consuming.
What recommendations would you give to someone considering this product?
If looking for the proper asset management for the larger organization and to maintain track of all the product and project this is one of the best choice or selection. As it is easy to develop and maintain the flow of project.
Pros
- Security Protects
- Helps Innovate
- Performance Enhancing
- Enables Productivity
