What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Helps Innovate
- Effective Service
- Caring
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Customer Order Portal
Order Management
Reporting and Analytics
Integrated Search
Payment Processing
Content Management
Content Localization
Microsite Management
Predictive Recommendations
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
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SAP Commerce Cloud Reviews
Mahak J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
User friendly and Amazing product
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP Commerce Cloud, you can offer a seamless shopping experience across websites, mobile apps, social media, and physical stores. It keeps everything .connected.
What is your favorite aspect of this product?
My favorite aspect is how SAP Commerce Cloud lets businesses customize the shopping experience for each customer, making them feel special.
What do you dislike most about this product?
The initial cost and ongoing expenses of using SAP Commerce Cloud could be a bit steep for businesses with tight budgets.
What recommendations would you give to someone considering this product?
Check if SAP Commerce Cloud will easily connect with your current systems. You don't want any headaches later on..
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Rain s.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2023
SAP commerce cloud review
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
the built in comprehensive capabilities is what makes this platform unique.
What is your favorite aspect of this product?
One on one customer engagement, SAP commerce cloud delivers a compelling storefront experience with one to one recommendations. and real time merchandising. Built-in comprehensive capabilities like product content management and experience management. Pre build integrations for speed and efficiency.
What do you dislike most about this product?
SAP commerce cloud is expensive and not all businesses can be able to afford it.
What recommendations would you give to someone considering this product?
SAP commerce cloud helps you innovate while optimizing profitability and customer experience. It's a great platform I recommend it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cate r.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2023
Nice product
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
The incredible features and capabilities found in this platform are second to none from intelligent selling services to build in comprehensive capabilities.
What is your favorite aspect of this product?
SAP commerce cloud helps you innovate while optimizing profitability and customer experience.with Pre build integrations for speed and efficiency, SAP commerce cloud enables you to drive consistent profitable commerce outcomes through intelligent fulfilment strategies and sourcing decisions.
What do you dislike most about this product?
This platform has alot of features which makes it overwhelming for first time users to navigate.
What recommendations would you give to someone considering this product?
It's a nice product, I highly recommend it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
