What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Helps Innovate
- Effective Service
- Caring
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Customer Order Portal
Order Management
Reporting and Analytics
Integrated Search
Payment Processing
Content Management
Content Localization
Microsite Management
Predictive Recommendations
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
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SAP Commerce Cloud Reviews
Gonzalo S.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Feb 2023
Commerce solutions for medium and large companies
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP Commerce Cloud offers a wide range of functions with which individual processes can be mapped well. In connection with other modules of the SAP Customer Experience Portfolio, the customer journey can be mapped for both customers and employees. With SAP Commerce Cloud, customers can provide a web store with "one face to the customer", depending on the website, as well as create an individual platform for their customers, where the customer can store their orders, histories, employees, service calls, maintenance and much more can be managed further.
What is your favorite aspect of this product?
SAP CC, formerly hybris, is a flagship commerce solution. If the product catalog and the store are to be implemented in 80 countries and different processes, taxes, payment processes, etc., apply everywhere, then the solution is in its sweet spot. From CPQ to multi-market online stores, complex retail solutions are fully mapped from the storefront to the order management process.
What do you dislike most about this product?
SAP Commerce Cloud contains a wealth of functionality in individual editions and is, therefore, one of the most comprehensive commerce solutions.
What recommendations would you give to someone considering this product?
Companies that are not big enough will not like the tool. I also think B2B is a better fit. This means that the solution is oversized when it comes to the classic D2C fashion store. In the past (in hybris 6), with all booths after HMC (Hybris Management Console), the UI was also a bit complex, but I think it has improved significantly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
chetan s.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Utilizing SAP Commerce Cloud.
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
Java and the Spring framework serve as the foundation for the SAP Commerce cloud stack. This makes it easier for the client to adapt and create unique integrations with any third-party systems. Customers can design their frontends in any UI framework thanks to SAP Commerce Cloud's headless architecture and distinct API layer.
What is your favorite aspect of this product?
The SAP Commerce Cloud assisted the client in offering its customers a self-service portal through which they could communicate with their dealers and sales staff, access the most recent company and equipment information, manage their fleet and organizational structure, and order services and replacement parts. The company's customer and dealer engagement has improved as a result of this digital transformation effort. The construction equipment industry's and India's first Spartacus adoption.
What do you dislike most about this product?
To construct dashboards and reports, it ought to come with some libraries. Additionally, the oData interfaces with non-SAP applications should have had a simpler path.
What recommendations would you give to someone considering this product?
The use of SAP Commerce Cloud within the company has helped to maintain and increase its development because the weekly reports inspire us to improve every week and every month; we can better manage time to complete the most tasks; we focus on the initiatives that have a positive impact on the business; and, finally, we offer the best service to customers by keeping their information in the cloud to address them in a personalized way.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jan 2023
good very good
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
