What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Helps Innovate
- Effective Service
- Caring
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Customer Order Portal
Order Management
Reporting and Analytics
Integrated Search
Payment Processing
Content Management
Content Localization
Microsite Management
Predictive Recommendations
Retargeting Capabilities
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
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SAP Commerce Cloud Reviews
Anant T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2023
Enterprise e-commerce software with scale options
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
The difference is like an Enterprise-grade solution, integration capabilities, and cloud deployment
What is your favorite aspect of this product?
It's robust integration capabilities that enable seamless connectivity
What do you dislike most about this product?
The initial learning curve and complexity of implementation can be challenging for some users
What recommendations would you give to someone considering this product?
Utilizing sap support services to ensure a successful implementation
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Client's Interest First
srinivas b.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Mar 2023
Fantastic but falls short of composable MACH
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
Plethora of capabilities and features offered to be easily customisable. Vast usage of Spring framework. Minimal learning curve for the java developers with exposure to spring framework.
What is your favorite aspect of this product?
Catalog Management and Order Management. Have customised these aspects for very complex use cases across multiple project implementations
What do you dislike most about this product?
Content management is not effective when compared to Adobe Experience Management or any latest headless CMS offerings like contentful etc. And Back office customisations very complex and rule engine customisations were hard to debug. Also the upgradation / version migration efforts. For example with some of the MACH commerce vendors like commercetools we get to work with version less always up-to-date APIs. which doesn't need any migration efforts
What recommendations would you give to someone considering this product?
Where initial time to market is critical with plethora of features to start without wanting to spend much time rather than future proof architectural setup with Composable MACH that needs reasonable amount of time but offers better availability and reliability and guaranties faster development velocity or features release in the longer run.
Pros
- Caring
- Respectful
- Acts with Integrity
- Trustworthy
Cons
- Slower Product Innovation
- Less Inspiring
- Vendor's Interest First
Orpha H.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Feb 2023
Get started quickly with many ready-to-use tools
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
The SAP Commerce Cloud provides the technology for building e-marketplaces, service portals, and e-commerce, as well as a scalable environment managed by SAP through a fully integrated hosting platform for deploying solutions developed by SAP Commerce.
What is your favorite aspect of this product?
It's a clean and scalable architecture. It allows you to integrate both pre-built and custom modules seamlessly. Integration modules facilitate integration with other systems, and there are many ready-made templates and concepts for developing plug-ins. Create an EC site for the company. Storage solution, implementation and integration. Deployment of multi-store solutions and white-label solutions. Building complex heterogeneous integrated solutions. Deployment of scalable enterprise solutions for the integration of web applications, marketplaces, and other third-party systems.
What do you dislike most about this product?
By using SmartEdit and eliminating the old CMS Cockpit, you are on the right track to managing content, but maintaining pages and components is still more challenging than with pure CMS solutions.
What recommendations would you give to someone considering this product?
The SAP Commerce Cloud offers a comprehensive B2B and B2C e-commerce store out of the box that can be customized and extended to meet specific customer needs. Integrate with SAP ERP, SAP/4/4HANA, and non-SAP systems via SAP Cloud Platform Integration, enabling synchronous and asynchronous data distribution. Connect SAP Spartacus or other user-defined front-ends to OCC endpoints, the standard REST API of SAP Commerce Cloud, making SAP Commerce Cloud a self-contained commerce solution.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
