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Samsara Logo Award Winner Product Badge
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Samsara Inc

Samsara

Composite Score
8.9 /10
CX Score
8.8 /10
Category
Samsara
8.9 /10

What is Samsara?

Lower fuel costs, boost efficiency, track your equipment, and more. All on one platform.

Company Details


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Awards & Recognition

Samsara won the following awards in the Fleet Management category

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Samsara Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Samsara.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

99 Plan to Renew

76 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Samsara?

3% Negative
11% Neutral
86% Positive

Pros

  • Respectful
  • Helps Innovate
  • Acts with Integrity
  • Appreciates Incumbent Status

Feature Ratings

Average 87

GPS Tracking

92

Asset Management

89

Vehicle Management

87

Driver Management

87

Dispatch Management

84

Fleet Maintenance

83

Fuel Management

82

Cargo Management

81

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Usability and Intuitiveness

85

Breadth of Features

85

Quality of Features

82

Ease of IT Administration

82

Ease of Data Integration

82

Vendor Support

82

Availability and Quality of Training

81

Business Value Created

81

Product Strategy and Rate of Improvement

80

Ease of Customization

78

Samsara Screenshots

Samsara Videos

Samsara Reviews

Tod R.

  • Role: Operations
  • Industry: Shipping
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Good product, poor customer connections.

Likeliness to Recommend

6 /10

What differentiates Samsara from other similar products?

Poor relationship with customers.

What is your favorite aspect of this product?

Dashcam quality of footage

What do you dislike most about this product?

Comparability and installation is getting more challenging and sometimes difficult. No longer a simple plug n play.

What recommendations would you give to someone considering this product?

Test other options available from other companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Client Friendly Policies

Cons

  • Less Effective Service
  • Less Caring
  • Less Efficient Service

Leroy S.

  • Role: Industry Specific Role
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

The basic use of the system is easy. Great product

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

The other products that I tested failed in what they promised their products could do. Samsara product did extremely well with the promises given at time of testing. I tested the system in multiple types of vehicles from pickup trucks to tractor trailers.

What is your favorite aspect of this product?

My favorite is the accessibility of excessing the videos from the system. I handle any driving complaints, vehicle damage, and vehicle collisions. Video is extremely beneficial is providing the true nature of the events and not what one person says over what the driver says. Insurance companies have been extremely pleased with videos and cases handled and closed in less than half the time they use to.

What do you dislike most about this product?

The only thing I dislike is that the system shows some alerts that do not yet exist. example- running a red signal and lane departure. But other than that, i am extremely please with the system.

What recommendations would you give to someone considering this product?

I would suggest they contact a current user to obtain some information. I would also suggest to them to do exactly what I did and test multiple companies and see what best fits them.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Vickey W.

  • Role: C-Level
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

User Friendly, great customer service innovative

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

Customer serviced, help topics, and warranty

What is your favorite aspect of this product?

HOS features

What do you dislike most about this product?

AI is to stringent

What recommendations would you give to someone considering this product?

HOS features help manage compliance and camera features are incredible.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Includes Product Enhancements
  • Appreciates Incumbent Status

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