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Samsara Logo Award Winner Product Badge
Samsara Logo Award Winner Product Badge
Samsara Inc

Samsara

Composite Score
8.8 /10
CX Score
8.8 /10
Category
Samsara
8.8 /10

What is Samsara?

Lower fuel costs, boost efficiency, track your equipment, and more. All on one platform.

Company Details


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Awards & Recognition

Samsara won the following awards in the Fleet Management category

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Samsara Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Samsara.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Samsara?

3% Negative
11% Neutral
86% Positive

Pros

  • Respectful
  • Security Protects
  • Helps Innovate
  • Reliable

Feature Ratings

Average 86

GPS Tracking

92

Asset Management

87

Vehicle Management

86

Driver Management

86

Dispatch Management

83

Fuel Management

81

Fleet Maintenance

81

Cargo Management

81

Vendor Capability Ratings

Average 82

Breadth of Features

85

Usability and Intuitiveness

84

Ease of Implementation

84

Quality of Features

82

Ease of Data Integration

82

Ease of IT Administration

81

Business Value Created

81

Vendor Support

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

78

Ease of Customization

77

Samsara Screenshots

Samsara Videos

Samsara Reviews

Vickey W.

  • Role: C-Level
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

User Friendly, great customer service innovative

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

Customer serviced, help topics, and warranty

What is your favorite aspect of this product?

HOS features

What do you dislike most about this product?

AI is to stringent

What recommendations would you give to someone considering this product?

HOS features help manage compliance and camera features are incredible.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Includes Product Enhancements
  • Appreciates Incumbent Status

Larry K.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Great product with very few minor flaws.

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

Samsara provide a better service than other products we looked at.

What is your favorite aspect of this product?

Being able to monitor driver activities real time

What do you dislike most about this product?

Limited video retention and errors in gps reporting

What recommendations would you give to someone considering this product?

Focus on the positive aspects of the software and work around the minor flaws.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Christy M.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Fantastic Product, Easy to Use

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

The app driven platform. If the tablet goes down, a driver can connect their phone to the gateway and continue to have ELD service.

What is your favorite aspect of this product?

The immediate response to the system to update for drivers and operations.

What do you dislike most about this product?

I have not found anything that I do not like about the product.

What recommendations would you give to someone considering this product?

To talk to other customers and see what they are using, how they are using it, and what products worked best to hel;p make the implementation go smoothly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Samsara Comparisons

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