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Samsara Logo Award Winner Product Badge
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Samsara Inc

Samsara

Composite Score
8.9 /10
CX Score
8.9 /10
Category
Samsara
8.9 /10

What is Samsara?

Lower fuel costs, boost efficiency, track your equipment, and more. All on one platform.

Company Details


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Awards & Recognition

Samsara won the following awards in the Fleet Management category

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Samsara Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Samsara.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Samsara?

2% Negative
11% Neutral
87% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 86

GPS Tracking

92

Vehicle Management

87

Asset Management

87

Driver Management

86

Dispatch Management

83

Fuel Management

82

Fleet Maintenance

82

Cargo Management

80

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

85

Breadth of Features

85

Ease of Implementation

84

Quality of Features

82

Ease of Data Integration

82

Business Value Created

82

Ease of IT Administration

81

Availability and Quality of Training

81

Vendor Support

81

Product Strategy and Rate of Improvement

78

Ease of Customization

78

Samsara Screenshots

Samsara Videos

Samsara Reviews

Tod R.

  • Role: Operations
  • Industry: Shipping
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Good product, poor customer connections.

Likeliness to Recommend

6 /10

What differentiates Samsara from other similar products?

Poor relationship with customers.

What is your favorite aspect of this product?

Dashcam quality of footage

What do you dislike most about this product?

Comparability and installation is getting more challenging and sometimes difficult. No longer a simple plug n play.

What recommendations would you give to someone considering this product?

Test other options available from other companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Client Friendly Policies

Cons

  • Less Effective Service
  • Less Caring
  • Less Efficient Service

Christy M.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Fantastic Product, Easy to Use

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

The app driven platform. If the tablet goes down, a driver can connect their phone to the gateway and continue to have ELD service.

What is your favorite aspect of this product?

The immediate response to the system to update for drivers and operations.

What do you dislike most about this product?

I have not found anything that I do not like about the product.

What recommendations would you give to someone considering this product?

To talk to other customers and see what they are using, how they are using it, and what products worked best to hel;p make the implementation go smoothly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

HARMANPREET K.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

EASY TO USE

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

EASY TO USE AND FACED THE TECHNICAL ISSUES VERY RARE.

What is your favorite aspect of this product?

TRACKING AND UPLOADING DOCS FROM THE DRIVER.

What do you dislike most about this product?

EVERYTHING IS OK.

What recommendations would you give to someone considering this product?

I'LL HIGHLY RECCOMEND THEM.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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