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Reward Gateway Ltd

Reward Gateway

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Reward Gateway
8.3 /10

What is Reward Gateway?

Reward Gateway's all-in-one Employee Engagement Platform helps create a streamlined and centralized employee experience customized for each organization. A flexible platform empowers HR to choose the right combination of engagement tools – from market-leading reward and recognition solutions, communications, surveys, wellbeing and employee discounts – in order to meet the changing needs of their people and their company.

Company Details


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Awards & Recognition

Reward Gateway won the following awards in the Employee Rewards and Recognition category

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Reward Gateway Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reward Gateway.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

4
Since last award

93 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reward Gateway?

3% Negative
2% Neutral
95% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Helps Innovate

Feature Ratings

Average 83

Employee Portal

85

Social Recognition

84

Leaderboards

84

Peer to Peer Recognition

84

Automatic Notifications

83

Metrics and Analytics

83

Gamification

83

Mobile Functionality

81

Goal Setting

80

Surveys Feedback

80

3rd Party Integration

77

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

84

Business Value Created

83

Ease of Implementation

82

Breadth of Features

82

Ease of Customization

82

Quality of Features

82

Availability and Quality of Training

81

Ease of Data Integration

81

Vendor Support

81

Ease of IT Administration

77

Reward Gateway Screenshots

Reward Gateway Downloads

Reward Gateway Reviews

Satya Dileep Kumar T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Simple software with great impact!!

Likeliness to Recommend

10 /10

What differentiates Reward Gateway from other similar products?

"Feed" where I can see and filter the recognitions received across my org. The social capabilties in this section are awesome where its possible to use emoji, gifs etc and people really love to interact here over replies. Notifications are just on-time and persistent. Rewards grouped by type and region is a great add on.

What is your favorite aspect of this product?

Giving recognitions just with "clicks" by chosing templates, reminding peers/reporting managers and the points system to gift is cool. I just love the gif, emoji integrations in feed and the reply capability.

What do you dislike most about this product?

1. The features to give / receive recognition 2. Ability to redeem points that were received as rewards 3. Notify peers while giving recognition and relevant hierarchy of managers

What recommendations would you give to someone considering this product?

For end users, softwares must be as simple to use, easy to understand and the features set must be in such a way that all of them are helpful. Fond is one such software that has security well baked in, good user experience and great feature set that is understandable with ease.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Effective Service

Cons

  • Vendor's Interest First

Rita L.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

"Great Tool for Employee Morale!"

Likeliness to Recommend

9 /10

What differentiates Reward Gateway from other similar products?

We did not test out any other products or solutions that consolidate employee rewards into such an easy to set up and use SaaS platform. However, doing employee recognition and rewards in-house is difficult to pull off - from identifying the star employees, to making sure that recognition is sent to the right channels, managing gift cards/rewards, and filing for reimbursement. Fond abstracts the whole workflow away, and puts the focus on employee recognition while their software handles the logistics. It can also be configured to send periodic messages of encouragement to employees, boosting their morale.

What is your favorite aspect of this product?

I like the ability to give credit and recognition to fellow team members for the good work they put in. Whenever someone on my team does something praise-worthy, I use Fond to send them either a recognition, or some Fond Points so they can redeem for points. This gives the team member credit for a job well done, and incentivizes the rest of the team to emulate the good behavior. Also, the tool can be customized to pre-fill specific principles for my company, consolidating pertinent information to make the interface for giving specific recognition user friendly and intuitive.

What do you dislike most about this product?

It would be nice if Fond can be integrated with other services, e.g. Slack, so any recognitions submitted will populate the company Slack channel. Currently, there is already comprehensive email options to surface recognitions and make them visible for the entire team. That being said, the FOND team is currently working to revamp their Slack app, and should be rolling out the new version shortly..

What recommendations would you give to someone considering this product?

This is a good tool - I would highly recommend Fond to anyone who is trying to boost staff morale, give recognition to team members, and create a better bonding experience across the board.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

LaTisha H.

  • Role: Operations
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Great application!

Likeliness to Recommend

10 /10

What differentiates Reward Gateway from other similar products?

Fond offers a lot of different offers that works for the average consumer.

What is your favorite aspect of this product?

The variety to choose different offers.

What do you dislike most about this product?

I don’t have a dislike for the product.

What recommendations would you give to someone considering this product?

Please get FOND!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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