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Intuit

Quickbooks Online

Composite Score

8.2 /10

CX Score

8.2 /10

124 Reviews Write a Review

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

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3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

2024

2023 Data Quadrant Champion

2023

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

92 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

7% Negative

8% Neutral

85% Positive

Pros

Reliable
Enables Productivity
Respectful
Security Protects

Feature Ratings

Average 80

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Reconciliation

Expense Management

Accounts Payable Purchase Orders

Cost Revenue Tracking

Cash Flow Management

Project Accounting

Dashboards, Analytics and Reporting

Budgeting Forecasting

Integration APIs

Vendor Capability Ratings

Average 77

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Accounting - Midmarket

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View Quickbooks Online in this category (opens in a new tab)

Quickbooks Online Reviews

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2020

Good for remote users

Likeliness to Recommend

3 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Gina R.

Role: Finance
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

We loved the ease of implementation and use.

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

ease of implementation

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

nothing at all

What recommendations would you give to someone considering this product?

Reasonably priced, easy to use.

Pros

Reliable
Saves Time
Fair
Helps Innovate

Lori C.

Role: Finance
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2020

Longtime Quickbooks User

Likeliness to Recommend

7 /10

What differentiates Quickbooks Online from other similar products?

Like I mentioned earlier, the ease of accessing your accounts when you are away from the office/out in the field

What is your favorite aspect of this product?

That I can use it on my desktop or can go online remotely

What do you dislike most about this product?

Not adding late fees, sometimes it jumbles wording or freezes

What recommendations would you give to someone considering this product?

Do a free trial period first to see if it is suitable for your business field

Pros

Efficient Service
Effective Service
Caring
Respectful

Latest Research

Quickbooks Online

What is Quickbooks Online?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Quickbooks Online Ratings

84 Likeliness to Recommend

92 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Quickbooks Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Accounting - Midmarket

Quickbooks Online Reviews

Good for remote users

Likeliness to Recommend

Pros

Gina R.

We loved the ease of implementation and use.

Likeliness to Recommend

Pros

Lori C.

Longtime Quickbooks User

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Reconciliation

Expense Management

Accounts Payable Purchase Orders

Cost Revenue Tracking

Cash Flow Management

Project Accounting

Dashboards, Analytics and Reporting

Budgeting Forecasting

Integration APIs

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support