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Intuit

Quickbooks Online

Composite Score

8.0 /10

CX Score

8.0 /10

125 Reviews Write a Review

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

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3 Top Rated Capabilities

5 Top Rated Features

2025

1 Top Rated Capabilities

0 Top Rated Features

2024

2023 Data Quadrant Champion

2023

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

92 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

7% Negative

8% Neutral

85% Positive

Pros

Reliable
Enables Productivity
Respectful
Security Protects

Feature Ratings

Average 80

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Reconciliation

Expense Management

Accounts Payable Purchase Orders

Cost Revenue Tracking

Cash Flow Management

Dashboards, Analytics and Reporting

Project Accounting

Budgeting Forecasting

Integration APIs

Vendor Capability Ratings

Average 77

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Accounting - Midmarket

Score 7.8

View Quickbooks Online in this category (opens in a new tab)

Quickbooks Online Reviews

Role: Sales Marketing
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2024

User-friendly but may have performance issues

Likeliness to Recommend

7 /10

Pros

Continually Improving Product
Fair
Over Delivered
Includes Product Enhancements

Absai N.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2026

User and budget friendly

Likeliness to Recommend

8 /10

What differentiates Quickbooks Online from other similar products?

The software is easy to use and the automation of some of the functions is a great feature

What is your favorite aspect of this product?

The automated features, like bank account downloads and auto allocation of transactions based on rules that I can create.

What do you dislike most about this product?

The software sometimes duplicates transactions when importing data from bank statements which can cause delays.

What recommendations would you give to someone considering this product?

Its a user friendly product and they have incorporated automation so that can increase efficiency but it still needs some oversight. Overall I think its a good product and is worth considering.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Lee V.

Role: Finance
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2026

QBO is the best option for reporting & cost

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

The cost and features that QBO and the ability to import from a previous Accounting Software made QBO the clear choice. For nonprofits, it was a cost effective measure that made the final selection

What is your favorite aspect of this product?

the customize reporting is the best option.

What do you dislike most about this product?

the constant hiccups with internet and QBO

What recommendations would you give to someone considering this product?

Try it out and see if you can make customized reports that work for you. Some of the canned reports can be customized which is great.

Pros

Performance Enhancing
Reliable
Unique Features
Continually Improving Product

Cons

Less Effective Service
Wastes Time
Less Fair

Quickbooks Online

What is Quickbooks Online?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Quickbooks Online Ratings

84 Likeliness to Recommend

92 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Quickbooks Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Accounting - Midmarket

Quickbooks Online Reviews

User-friendly but may have performance issues

Likeliness to Recommend

Pros

Absai N.

User and budget friendly

Likeliness to Recommend

Pros

Lee V.

QBO is the best option for reporting & cost

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Reconciliation

Expense Management

Accounts Payable Purchase Orders

Cost Revenue Tracking

Cash Flow Management

Dashboards, Analytics and Reporting

Project Accounting

Budgeting Forecasting

Integration APIs

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support