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Intuit

Quickbooks Online

Composite Score
8.3 /10
CX Score
8.4 /10
Category
Quickbooks Online
8.3 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details


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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

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Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

5% Negative
9% Neutral
86% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Client Friendly Policies

Feature Ratings

Average 80

Accounts Receivable Invoicing

86

General Ledger Chart of Accounts

85

Expense Management

84

Reconciliation

84

Accounts Payable Purchase Orders

84

Cost Revenue Tracking

83

Project Accounting

81

Cash Flow Management

80

Dashboards, Analytics and Reporting

79

Integration APIs

78

Budgeting Forecasting

77

Vendor Capability Ratings

Average 78

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

80

Ease of IT Administration

80

Breadth of Features

78

Quality of Features

78

Availability and Quality of Training

78

Ease of Data Integration

77

Product Strategy and Rate of Improvement

75

Vendor Support

72

Ease of Customization

71

Quickbooks Online Reviews

Robert E.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Saves time and money keeping our books in order

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

Quickbooks Online that a rich set of features and provides the ability to use the tool from anywhere at anytime. Also accessing the software is easy via a web browser, desktop, mobile device, and tablets. Also, its integration and add-ons ability is exceptional. In addition, it offers modifiable report templates. Its user interface is user-friendly with excellent navigation. It's easy to use and well designed to build serve different kinds of users. Its also affordable and greater level of functionality. Its automation capabilities simplify all our accounting tasks.

What is your favorite aspect of this product?

QuickBooks Online has a great user interface and has great benefits for accounting needs like invoicing, bill payments, tracking expenses. Creating financial reports has helped us predict current trends and know our financial status. Also since it is cloud-based our accountant has easy access to information when they need especially when preparing for taxes. It has saved us time and money making sure all our books are in order. We can also download all our banking data and ensure all our accounts are accurate.

What do you dislike most about this product?

The budgets feature is difficult and clunky to populate and maintain. I feel that some more features could be added to the lower subscription tiers.

What recommendations would you give to someone considering this product?

QuickBooks Online is something that I would highly recommend to other small and medium business owners. I am very happy with the product and features that I use it for with our business. QuickBooks Online is the best option available for a cloud-based accounting platform, especially if you’re a smaller company or not as experienced at bookkeeping. If you are pushing 10 million or more in revenue, you may want to look into the desktop version of QuickBooks or into another full-featured accounting software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Callum H.

  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Fantastic and user-friendly. However can be slow!

Likeliness to Recommend

8 /10

What differentiates Quickbooks Online from other similar products?

Quick books has a very clean appearance. It benefits people who have limited financial background and so the training is easier than on other systems. The ability to check work from a laptop or mobile makes it extremely versatile. Also when adding bills and expenses in for regular suppliers or customers the system remembers the category of costs from the previous saving you time when inputting or raising re-occurring invoices.

What is your favorite aspect of this product?

The favourite feature is the reconciliation process, it is very simple to reconcile back to the bank account and shows only transactions that fall within your bank statement, making ti easy to locate and reconcile against. This also then makes it easy to identify any transactions you may have forgotten to process.

What do you dislike most about this product?

Nothing to extreme but the loading times can sometimes be slow. Ideally as well the lack of been able to post transactions for multiple companies means it can be time consuming when swapping between entities.

What recommendations would you give to someone considering this product?

The product is focused on small-medium business who want a user-friendly experience with reports that are easy to produce and understand. It would be beneficial for new companies starting to expand as way of keeping track of expenses and keeping thier accounts in order without complications.

Pros

  • Trustworthy
  • Effective Service
  • Caring
  • Client Friendly Policies

John C.

  • Role: C-Level
  • Industry: Media
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Sep 2021

Market leader for online accounting in the UK

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

They've been around for a very long time! I trust them with our accounts. We looked at a few other vendors and QB online were the clear winner on the UX/UI front. The website is easy to use and helps you get the bookkeeping done efficiently.

What is your favorite aspect of this product?

Sending an estimate and being able to turn this into a split invoice (deposit then balance upon finishing the work). Really saves us time.

What do you dislike most about this product?

Customising invoice is time consuming and you can't upload your own font! Only Ariel or Times!

What recommendations would you give to someone considering this product?

If you're in the UK and are VAT registered I recommend Quickbooks Online. It's pleasant to use and the customer service is unbeatable.

Pros

  • Saves Time
  • Reliable
  • Enables Productivity
  • Respectful

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Inspiring

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