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Intuit

Quickbooks Online

Composite Score

8.3 /10

CX Score

8.4 /10

122 Reviews Write a Review

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2023 Data Quadrant Champion

2023

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

5% Negative

9% Neutral

86% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Client Friendly Policies

Feature Ratings

Average 80

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Expense Management

Reconciliation

Accounts Payable Purchase Orders

Cost Revenue Tracking

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Accounting - Midmarket

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View Quickbooks Online in this category (opens in a new tab)

Quickbooks Online Reviews

Douglas S.

Role: Vendor Management
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2023

Ubiquitous in the accounting world.

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

Ease of use is definitely their strong suit compared to other services, this key feature is what sets them apart in the accouting universe, along with it's integrations to other platforms, such as Expensify.

What is your favorite aspect of this product?

User friendly, hands down.

What do you dislike most about this product?

Their community page could have more content and organized instruction docs.

What recommendations would you give to someone considering this product?

Absolutely go through a free trial with them if possible.

Pros

Effective Service
Saves Time
Enables Productivity
Efficient Service

Cons

Less Friendly Negotiation

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2023

Jump start your accounting now with QuickBooks.

Likeliness to Recommend

6 /10

Pros

Efficient Service
Security Protects
Continually Improving Product
Reliable

Cons

Less Productive
Less Effective Service
Less Inspiring

Amber B.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Packed with features

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

Quickbooks Online unlocked access to limitless collaboration, quotations and estimates, cash flow forecasting, and purchase invoice management. Additionally, Quickbooks Online offers analytics and expense reports so we are able to track our company's spending over time

What is your favorite aspect of this product?

We use Quickbooks Online to set up recurring payments and get paid with a credit card, and the option to design unique client proposals and contracts are further tools

What do you dislike most about this product?

While Quickbooks Online does allow unlimited companies, remote access to the data requires purchasing a costly Quickbooks cloud hosting service which makes it get expensive quickly

What recommendations would you give to someone considering this product?

Before you decide that you cannot afford Quickbooks, I advise you to consider how much value it offers you. It may seem expensive to very small businesses but if you use the bulk of its functions, it is probably worth the cost

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Quickbooks Online

What is Quickbooks Online?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Quickbooks Online Ratings

84 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Quickbooks Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Accounting - Midmarket

Quickbooks Online Reviews

Douglas S.

Ubiquitous in the accounting world.

Likeliness to Recommend

Pros

Cons

Jump start your accounting now with QuickBooks.

Likeliness to Recommend

Pros

Cons

Amber B.

Packed with features

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

1
Since last award

Feature Ratings

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Expense Management

Reconciliation

Accounts Payable Purchase Orders

Cost Revenue Tracking

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization