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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Andrew B.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Nov 2023
Great product, but lacks some of the features
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Ease of onboarding and using the tools available to help grow a sales pipeline.
What is your favorite aspect of this product?
Once onboarding is done, easy to see where deals sit in a pipeline.
What do you dislike most about this product?
Onboarding was a pain and support has been so/so on the backend from the company.
What recommendations would you give to someone considering this product?
I would look at other companies too and see what makes the most sense for your organization. Salesforce or Hubspot are other good options but more expensive.
Pros
- Caring
- Fair
- Acts with Integrity
- Security Protects
Paulette P.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Sep 2023
Pipedrive is the BEST and Reasonably Priced!
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
It's very cost-effective compared to other CRMs on the market. The system is very intuitive and doesn't require hours of training to understand how to use and customize the data.
What is your favorite aspect of this product?
Reporting and analytics are favorites of mine but I also love the lead management it offers.
What do you dislike most about this product?
Nothing, I use it every day and love it!
What recommendations would you give to someone considering this product?
No recommendations, the system works really well, and it's easy to use.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Susan M.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2023
Excellent CRM easy to use and saves a lot of time.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
It aided us in gathering leads, moving them through a pipeline, and determining next actions for the leads we had. It allows us to handle all of our clients in one location, and the greatest part is that it has an automated reminder tool that allows us to keep track of all of our pending leads. Everything from adding custom fields to altering our sales funnel stages based on our company needs to turning entire modules on and off with a single click is customizable.
What is your favorite aspect of this product?
The Kanban view is one of the clearest deal management tools for both sales and management usage. What I loved best about it was the user interface, which has really aided us in tracking the customer journey and keeping records of all our leads, sales, and money. Pipedrive gives a comprehensive, efficient, and user-friendly overview of our sales pipeline, and we can monitor the particular development of all of our sales team members in the organization, as well as the proposals made to potential clients.
What do you dislike most about this product?
It takes a lot of tweaking to get the most out of it; if you don't make these changes, you'll have a pretty untidy looking CRM in a few years, and the reports aren't the most appealing area either. It took some time to combine it with other applications, but it was eventually addressed owing to our patience and the technical experts at the company. Otherwise, I believe it is a well-rounded tool that is simple to use and, most importantly, beneficial to our sales staff.
What recommendations would you give to someone considering this product?
Pipedrive is ideal for small teams that need to manage leads and leads across several channels, from lead creation to completing the sale. If you're a small business searching for a CRM to help you manage and move leads without spending a fortune on Salesforce, Pipedrive is the finest option - it's even better than Excel.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
