Pandorabots Customer Reviews 2025 | Chatbots

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Pandorabots

Composite Score

7.2 /10

CX Score

7.2 /10

7 Reviews Write a Review

What is Pandorabots?

Pandorabots offers a wide spectrum of services to meet your businesses needs, from DIY solutions to fully turnkey chatbot development, to everything in between.

Company Details

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Pandorabots Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pandorabots?

0% Negative

4% Neutral

96% Positive

Pros

Fair
Helps Innovate
Continually Improving Product
Efficient Service

Feature Ratings

Average 88

Voice or Text Input

Application Programming Interface

Scheduled Availability

Knowledgebase

Learning and Adaptability

Integration With CRM

Workflow Processing

Natural Language Processing

Wayfinding

Leads Generation

Translation

Vendor Capability Ratings

Average 78

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Usability and Intuitiveness

Pandorabots Reviews

Luis A.

Role: Information Technology
Industry: Telecommunications
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use, but a bit pricey

Likeliness to Recommend

8 /10

What differentiates Pandorabots from other similar products?

tool administration

What is your favorite aspect of this product?

the scope you have of the information

What do you dislike most about this product?

I would add a little more detection functionality

What recommendations would you give to someone considering this product?

It is an easy tool to use

Pros

Respectful
Helps Innovate
Continually Improving Product
Efficient Service

Richard Y.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Bot up and running NOW

Likeliness to Recommend

10 /10

What differentiates Pandorabots from other similar products?

Has created a simple way to implement mundane tasks with minimal interaction, get up and running now.

What is your favorite aspect of this product?

easy to use help system

What do you dislike most about this product?

gaining access to the dev tools is sometimes a bit tricky

What recommendations would you give to someone considering this product?

The developers, managers of this site are considered the best in the industry.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Pandorabots

What is Pandorabots?

Company Details

Need Assistance?

Pandorabots Ratings

84 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Pandorabots?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Translation Supports automatic translate to multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Pandorabots Reviews

Luis A.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Richard Y.

Bot up and running NOW

Likeliness to Recommend

Pros

Title

Feature Ratings

Voice or Text Input

Application Programming Interface

Scheduled Availability

Knowledgebase

Learning and Adaptability

Integration With CRM

Workflow Processing

Natural Language Processing

Wayfinding

Leads Generation

Translation

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Usability and Intuitiveness