What is Outreach?
Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
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Since last award
97 Plan to Renew
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Since last award
82 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Outreach?
Pros
- Reliable
- Respectful
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Mail Campaign Management
E-Mail Integration
Workflow Automation
CRM Integration
Call Management
Sales Analytics
Dialer Integration
Pipeline Management
Omnichannel Campaign Management
Next-Best-Action Recommendations
Internal Sales Collaboration
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Outreach Reviews
Michel D.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Amazing usability, systems sync, but expensive!
Likeliness to Recommend
What differentiates Outreach from other similar products?
Very detailed CRM sync, improved sales analytics and calendar scheduling routing while connected to internal dialer
What is your favorite aspect of this product?
I would say Usability
What do you dislike most about this product?
Very expensive
What recommendations would you give to someone considering this product?
Prepare your budget if you want to scale, have a very clear RFP between this and other competitors for better stakeholder decision-making.
Pros
- Reliable
- Enables Productivity
- Client Friendly Policies
- Helps Innovate
Cons
- Vendor's Interest First
- Less Generous
- Less Friendly Negotiation
Itishree G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Fantastic product
Likeliness to Recommend
What differentiates Outreach from other similar products?
The simple & main difference between other tools & outreach is that marketing is sent to a specific group of people or audience who have opted to receive these emails. In outreach, an audience is a specific group of people or audience who have opted to receive these emails.
What is your favorite aspect of this product?
Outreach is the best sales engagement platform out there. I've been using them for over five years now, and they are constantly innovating but staying best-of-breed regarding what they do. Sequences are their bread and butter, but all their other features are also amazing. Their support team is top-notch, and our CSM is also excellent.
What do you dislike most about this product?
There isn't much I dislike about the tool. Maybe setting up a new user isn't as intuitive with a "walk me" type walk-through, so that would be a plus. Whenever I onboard a new user, I have to guide them on their settings and what needs to be set up, so a walk me like walkthrough would be a huge time saver.
What recommendations would you give to someone considering this product?
It is helping with reporting and insight into my SDR team. I am able to see all types of reporting, and get a better understanding of what my team is doing everyday. It also helps my team keep up to date on their outreach. Without it, they would be all over the place.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Stephen F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Still the leader in Sales Engagement!
Likeliness to Recommend
What differentiates Outreach from other similar products?
Outreach is best-in-class in workflow management, usability, analytics/reporting, and growth into other categories.
What is your favorite aspect of this product?
Follow-up sequences - the ability to add a sequence to an existing email thread
What do you dislike most about this product?
I love the reporting but the metrics don't align. Email open & reply rates are different across virtually every way to slice and dice the reports. They never align.
What recommendations would you give to someone considering this product?
Buy it. You can't run an SDR team effectively without it
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
