What is Outreach?
Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
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Since last award
97 Plan to Renew
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Since last award
82 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Outreach?
Pros
- Reliable
- Respectful
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
E-Mail Campaign Management
E-Mail Integration
Workflow Automation
CRM Integration
Call Management
Sales Analytics
Dialer Integration
Pipeline Management
Omnichannel Campaign Management
Next-Best-Action Recommendations
Internal Sales Collaboration
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Outreach Reviews
Frank H.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jan 2024
Daily time-saver!
Likeliness to Recommend
What differentiates Outreach from other similar products?
The ease of use and sequence visibility helps out a ton! I used Salesloft before and it does not compare to Outreach!
What is your favorite aspect of this product?
The layout is the main reason I am able to keep my prospects engaged, and keep the sequence streamline.
What do you dislike most about this product?
This could just be me, but we are unable to connect my Zoom number into outreach. Any inbound calls come in through Zoom and interrupts while I'm on a call in outreach. Maybe it's a specific integration but it's inconvenient
What recommendations would you give to someone considering this product?
This product is an industry leader for a reason, I would highly recommend using outreach.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Zachary M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2025
Really good deep analytics, but might overwhelm
Likeliness to Recommend
What differentiates Outreach from other similar products?
It has a really good simple layout once you are used to it. The analytics are easily viewable and the call process is also very easy to adopt when calling
What is your favorite aspect of this product?
I like its connectivity with Salesforce, Linkedin, and other partnerships
What do you dislike most about this product?
I think the call recording analytics could be better so that we can analyze the scripts
What recommendations would you give to someone considering this product?
Better analytics for recorded calls
Pros
- Reliable
- Enables Productivity
- Respectful
- Continually Improving Product
Cons
- Less Effective Service
Nazeeruddin S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
One outreach software for sales and marketing
Likeliness to Recommend
What differentiates Outreach from other similar products?
Outreach differentiates itself from similar sales engagement and marketing automation platforms through its robust analytics, AI-powered sales coaching, and focus on sales execution. While other platforms may offer basic analytics, Outreach provides a comprehensive suite with features like sales forecasting, conversation analysis, and insights to coach sales representatives. Additionally, Outreach emphasizes automation of sales processes and integration with various tools, aiming to streamline the entire sales cycle
What is your favorite aspect of this product?
While still positioned as a sales engagement platform, Outreach software also offers revenue intelligence and operations features to help sales teams increase efficiency and effectiveness across the entire sales cycle.
What do you dislike most about this product?
Many people find the direct, often unsolicited, nature of outreach to be intrusive and unwelcome. A significant amount of outreach is perceived as low-effort, generic, and lacking personalization. The constant effort of sending out messages, coupled with low response rates, can lead to burnout for those doing the outreach. Poorly executed outreach can damage the sender's reputation and create a negative association with the brand. Generic messages that don't address the recipient's specific needs or interests are often seen as a waste of time.
What recommendations would you give to someone considering this product?
prioritize personalization features, integration capabilities, and tracking/analytics. Look for tools that allow for dynamic personalization in emails, integrate with your existing CRM and other tools, and provide robust reporting on key metrics like open rates, reply rates, and click-through rates.
Pros
- Caring
- Altruistic
- Inspires Innovation
- Saves Time
