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Oracle Commerce Logo Award Winner Product Badge
Oracle Commerce Logo Award Winner Product Badge
Oracle

Oracle Commerce

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Oracle Commerce
8.6 /10

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details


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Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

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Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

3% Negative
6% Neutral
91% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Fair
  • Trustworthy

Feature Ratings

Average 81

Catalog Management

84

Order Management

84

Content Localization

82

Retargeting Capabilities

81

Predictive Recommendations

80

Payment Processing

80

Integrated Search

80

Reporting and Analytics

80

Order Portal

79

Microsite Management

79

Content Management

78

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Business Value Created

82

Breadth of Features

80

Quality of Features

80

Ease of Customization

80

Ease of Data Integration

79

Ease of IT Administration

79

Availability and Quality of Training

78

Usability and Intuitiveness

78

Vendor Support

75

Product Strategy and Rate of Improvement

73

Oracle Commerce Reviews

Nabin Kumar M.

  • Role: Information Technology
  • Industry: Shipping
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Best B2B & B2C business manager of our company

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

It has user friendly interface, faster progress, easy to integrate, best customer support.

What is your favorite aspect of this product?

I like this software as it helps to manage our business mainly e-commerce part well. It automate our all processes and saves our time, cost, labour, etc. In our B2B & B2C business it helps us to sync orders, process them for verification, verify stocks and update, payment verification, shipping availability with recommended carrier partner, returns and many more in a single dashboard. It manages all our inventory, orders, Payments, returns and gives a better service both to us and our customers.

What do you dislike most about this product?

I have nothing to dislike this. Customer support is excellent and helps to integrate easily. No points they leave to hate this software.

What recommendations would you give to someone considering this product?

I would recommend this as it is cloud based and doesn't require any manual back up of your data. It automates your business and increase sales with target customers. It is very helpful and pricing also best according to features compared to others.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

praneeth k.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Great product, fits B2B better

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

It is way nimbler than most commerce products. Its simplicity makes it better fit for B2B. CPQ,OCC,Subscription cloud seamlessly integrate with each other with minimal effort and facilitate an ecosystem for modern commerce. The improvement of Oracle commerce has been quite significant in an year - from bust to boom.

What is your favorite aspect of this product?

The ecosystem of CPQ, OCC and subscription cloud and the newere OSF framework in a development standpoint.

What do you dislike most about this product?

I encountered some database level bugs which were a pain and needed assistance from Oracle.

What recommendations would you give to someone considering this product?

It is a great product for the B2B world. Also fits the B2C world seamlessly. There is no need to hire specialist developers. Strong Javascript or React resources could get most things up and running

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Client Friendly Policies
  • Fair

Mike W.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Works great if you're all in with Oracle.

Likeliness to Recommend

7 /10

What differentiates Oracle Commerce from other similar products?

Their roadmap is legitimately fantastic - AI implementations, predictive algorithms, and an easy to use backend for A/B testing sets it apart. They actually take constructive feedback from both clients and prospective clients and are relatively quick to innovate.

What is your favorite aspect of this product?

When it works, it works well. By implementing this, replacing our homegrown system, the UX was drastically improved and led to substantially higher sales very, very quickly.

What do you dislike most about this product?

It doesn't always play nice with others - you absolutely need an implementation partner, and getting it to work even with other Oracle systems became extraordinarily difficult. While some of this was on us in our poor planning, we were unable to integrate with all of the systems we wanted to (or intended to) immediately - and required some ad-hoc systems in place until we could fix all the connection and field issues.

What recommendations would you give to someone considering this product?

You definitely need to plan well ahead and make abundantly clear exactly what you want to do and how you want something to work in excruciating detail, then do not deviate from your plan (or statement of work). It'll cascade down implementation and you'll be left with more fees a longer timeline and something that may not work entirely as you'd hoped or expected.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Cons

  • Vendor Friendly Policies

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