Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Oracle Commerce Logo Award Winner Product Badge
Oracle Commerce Logo Award Winner Product Badge
Oracle

Oracle Commerce

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Oracle Commerce
8.6 /10

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

Filter By

Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

3% Negative
6% Neutral
91% Positive

Pros

  • Acts with Integrity
  • Effective Service
  • Fair
  • Trustworthy

Feature Ratings

Average 81

Catalog Management

84

Order Management

84

Content Localization

82

Retargeting Capabilities

81

Predictive Recommendations

80

Payment Processing

80

Integrated Search

80

Reporting and Analytics

80

Order Portal

79

Microsite Management

79

Content Management

78

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Business Value Created

82

Breadth of Features

80

Quality of Features

80

Ease of Customization

80

Ease of Data Integration

79

Ease of IT Administration

79

Availability and Quality of Training

78

Usability and Intuitiveness

78

Vendor Support

75

Product Strategy and Rate of Improvement

73

Oracle Commerce Reviews

Vijay D.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Effective Tool for Business Database Management

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

It's more reliable and trustworthy than others similar application in database management. It's used by many companies to manage their workload and data.

What is your favorite aspect of this product?

It's providing complete help to manage our data without any intereption.

What do you dislike most about this product?

Nothing, even i tried many features all i love to use.

What recommendations would you give to someone considering this product?

If you are looking for new technology to manage your workload and data management then consider Oracle technology

Pros

  • Helps Innovate
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

Sadaharu K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Leverage customer insights for effective marketing

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

By connecting online and offline interactions, it paints a holistic picture that was previously unattainable. Planners can analyze how marketing touchpoints influence purchasing across channels. This perspective shows what drives loyalty and spending. Other platforms only show a fragmented view that doesn't consider omnichannel behaviors. You can explore data from different angles using filtering and sorting capabilities until the most impactful trends emerge. Customizable charts with drill-down metrics provide a clear visual understanding. The easy navigation empowers planners of all experience levels to make informed decisions.

What is your favorite aspect of this product?

Gathering actionable customer intelligence is critical to developing effective campaigns as a marketing planner. Oracle Commerce provides strategic insights to truly understand buying behaviors and identify growth opportunities. Its robust analytics and reporting capabilities allow them to pinpoint the most effective levers to grow their business. I really like how Oracle Commerce makes it easy to extract insights. Pre-built reports and intuitive dashboards make it easy to identify buying patterns across segments.

What do you dislike most about this product?

The learning curve is steep, but continued improvements may help new users get up to speed more quickly. Additional guided tutorials or coaching support may help accelerate proficiency. However, the powerful analytics of Oracle Commerce certainly outweigh this minor limitation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Karen L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Automate Secure Online Shopping Processes

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Oracle Commerce is a leading marketing automation platform with an easy-to-use interface, deep integration capabilities, and advanced segmentation tools. Its automation capabilities allow you to create targeted workflows that respond to customer actions such as abandoned carts, product browsing, or purchases, ensuring that your communications remain highly relevant and contextual.

What is your favorite aspect of this product?

You can quickly create and launch automated campaigns without extensive coding or technical expertise using a drag-and-drop workflow builder and pre-built templates. In addition, the platform's robust reporting and analytics capabilities provide valuable insights into customer behavior, allowing you to continually optimize your workflows for maximum impact.

What do you dislike most about this product?

What is lacking is the complexity of managing and maintaining multiple workflows, especially for organizations with a large and diverse customer base. As the number of automated campaigns increases, the process of monitoring and updating them can become more challenging, potentially requiring additional resources or automation tools to streamline the process.

What recommendations would you give to someone considering this product?

For managers looking to deliver seamless and personalized ecommerce experiences, Oracle Commerce's automation capabilities are an invaluable asset. With the ability to create automated workflows triggered by specific customer actions, you can ensure that your communications are timely, relevant, and engaging, fostering stronger customer relationships and increasing conversions. With its user-friendly interface, extensive integration options, and robust analytics, the platform is an effective tool for any size business to ensure a positive return on investment and competitive advantage in the dynamic online retail environment.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Most Popular Oracle Commerce Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171