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Optimizely, Inc.

Optimizely Commerce

Composite Score

6.9 /10

CX Score

7.2 /10

14 Reviews Write a Review

What is Optimizely Commerce?

Connect your business data, launch B2B portals, B2C sales, or both and get customers what they need faster than anyone else.

Company Details

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Optimizely Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Optimizely Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

14
Since last award

90 Plan to Renew

11
Since last award

80 Satisfaction of Cost Relative to Value

12
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Optimizely Commerce?

0% Negative

17% Neutral

83% Positive

Pros

Efficient Service
Respectful
Unique Features
Reliable

Feature Ratings

Average 79

Payment Processing

Order Portal

Retargeting Capabilities

Order Management

Predictive Recommendations

Content Management

Integrated Search

Content Localization

Catalog Management

Reporting and Analytics

Microsite Management

Vendor Capability Ratings

Average 78

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Business Value Created

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Ease of IT Administration

Optimizely Commerce Reviews

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Fantastic Product. Does not disappoint.

Likeliness to Recommend

8 /10

Pros

Enables Productivity
Efficient Service
Effective Service
Respectful

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Great product!

Likeliness to Recommend

6 /10

Pros

Trustworthy
Fair
Reliable
Enables Productivity

Latest Research

Optimizely Commerce

What is Optimizely Commerce?

Company Details

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Awards & Recognition

Optimizely Commerce Ratings

79 Likeliness to Recommend

14 Since last award

90 Plan to Renew

11 Since last award

80 Satisfaction of Cost Relative to Value

12 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Optimizely Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Order Management Includes order entry, order processing, order tracking, and parts management.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Localization The solution provides support for multiple languages and currencies.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Optimizely Commerce Reviews

Fantastic Product. Does not disappoint.

Likeliness to Recommend

Pros

Great product!

Likeliness to Recommend

Pros

Title

14
Since last award

11
Since last award

12
Since last award

Feature Ratings

Payment Processing

Order Portal

Retargeting Capabilities

Order Management

Predictive Recommendations

Content Management

Integrated Search

Content Localization

Catalog Management

Reporting and Analytics

Microsite Management

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Business Value Created

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Ease of IT Administration