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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Raj K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2026
A Solid Solution for Day-to-Day IT Operations
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne makes device management simple and helps teams solve problems without wasting too much time.
What is your favorite aspect of this product?
It helps us monitor systems, find problems early, and solve them before they affect users. This makes our work smoother.
What do you dislike most about this product?
There is not much to dislike, but a few features could be more straightforward to navigate.
What recommendations would you give to someone considering this product?
I would recommend NinjaOne because it makes managing devices, monitoring systems, and applying updates much easier. It saves time and helps the IT team manage everything from one place. Overall, it’s a good product for simplifying daily IT operations.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Liam M.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2026
Great RMM with lots of different features
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Has heaps of features and customisable processes that help IT operations be more efficient
What is your favorite aspect of this product?
How customisable everything else. The automation processes and remote management tools are stellar
What do you dislike most about this product?
Sometimes there can be unknown errors that occur that delay processes though these don't tend to last long and are few and far between.
What recommendations would you give to someone considering this product?
To explore all options of utility as it offers a lot of different features which we don’t personally use, but it’s a very good all in one tool
Pros
- Unique Features
- Reliable
- Performance Enhancing
- Enables Productivity
Dan S.
- Role: Operations
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Oct 2026
One Console, Total Fleet Control
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
It's an all encompassing platform that lets me manage the fleet easily and effectively. It's far better than it's competition that I've experienced at previous employers. The product is constantly updated with features and lets a lean team run a large footprint of technology as if a larger team were tasked. The support is great as well as fast; the account team is very responsive as well. Highly recommended.
What is your favorite aspect of this product?
Patching and MDM are my two favorite features of NinjaOne.
What do you dislike most about this product?
There's honestly nothing I don't like about it; some of it's features we use other platforms for such as security but it's a solid RMM.
What recommendations would you give to someone considering this product?
Talk to their sales people and start smaller but then bolt on additional features as you need them.
Pros
- Continually Improving Product
- Generous Negotitation
- Transparent
- Helps Innovate
Cons
- Charges for Enhancements
