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What is NinjaOne Platform?
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
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Since last award
93 Plan to Renew
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Since last award
83 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Reliable
- Inspires Innovation
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Real User Monitoring
Anti Malware Signature Detection
Patch Management
Process Automation
Network Management
Discovery
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Mobile Device Management
Support for IoT Devices
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Breadth of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Lincoln E.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
NinjaOne is very innovative and improving
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
I have been using NinjaOne for about 4 years now. They listen to their customers. There is always an open forum for ideas. Support is always helpful even with the "stupid" questions.
What is your favorite aspect of this product?
I love the automation and that you can customize the automation to fit your specific needs
What do you dislike most about this product?
There is always room for improvement with any product. I don't have any major dislike just a couple of things that can be improved. That said NinjaOne is always working to improve their product
What recommendations would you give to someone considering this product?
Demo other products. You probably won't find another RMM that has the depth of built in features that NinjaOne has in their product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Zackery R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Easy to manage a lot of endpoints all in one place
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Ability to use not one, but 2 different remote access platforms
What is your favorite aspect of this product?
Ease of patch management for desktop and servers
What do you dislike most about this product?
I cant update common patch alerts on the org level
What recommendations would you give to someone considering this product?
Allowing updates to patching/alerts via the org level to endpoints sharing the same alert.
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable
Bill H.
- Role: Information Technology
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Oct 2021
A must have tool with Swiss Army Knife features.
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
A huge difference was the inclusion of Teamviewer or Splashtop abilities, which reduced our spend on remote access costs to the point that it paid for itself- and that's before considering the inventory management and patching.
What is your favorite aspect of this product?
Remote access for support and for my users to access their desktops from home.
What do you dislike most about this product?
When Teamviewer changed heir licensing methods it sometimes is challenging to be able to connect easily.
What recommendations would you give to someone considering this product?
Use it everyday to keep an eye on unis that need patching or maybe running unsanctioned software.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
