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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2026
Excellent RMM platform that's improving
Likeliness to Recommend
Pros
- Reliable
- Respectful
- Friendly Negotiation
- Continually Improving Product
Robert G.
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2026
Great RMM to provide remote support
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Remote support only requires that the endpoints be connected to the internet to be accessible. Works well for either a single customer or in an MSP environment. MDM options such as we use for Apple products are also included limiting the need for additional MDM solutions.
What is your favorite aspect of this product?
The ability to connect to Windows based PCs in the background so that changes can be made without interrupting the End User.
What do you dislike most about this product?
Apps added on like the Apple MDM solution require navigation through a specific series of windows unlike built in features that can be reached through numerous routes.
What recommendations would you give to someone considering this product?
This currently is structured best for MSP companies so I would seriously consider this if running an MSP. However it works quite well in all business environments. I would suggest considering all of the available features that can be added on before deciding which options to go with.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Skyler L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2026
Very capable tool held back by thin documentation
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Having used PDQ Connect concurrently with NinjaOne, I do like how end users are able to pull applications from the toolbar and have them automatically deployed. I'm not certain if PDQ offers this capability, but it has cut down on ticket volume significantly when an overwhelming majority of them have been requests for software install
What is your favorite aspect of this product?
A unified platform for remote support, software and script deployment, and endpoint remediations.
What do you dislike most about this product?
The quick timeout for user sessions that require answering an MFA request each time.
What recommendations would you give to someone considering this product?
Not have the user sessions time out so quickly so that we don't need to satisfy MFA prompts every hour.
Pros
- Acts with Integrity
- Security Protects
- Continually Improving Product
- Performance Enhancing
Cons
- Less Transparent
- Wastes Time
- Less Reliable
